Dir-content Management

1 week ago

Bethesda, United States Marriott International, Inc Full time

**Job Number** 24075733

**Job Category** Information Technology

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management
**JOB SUMMARY**

This key role reports to the Portfolio Management Sr. Director within the US-Canada Technology team and will shape and execute our content strategy. Creates and manages the organization and dissemination of content across all platforms for US/Canada and will contribute to creating strategies to efficiently manage knowledge resources, ensuring accessibility and accuracy for internal and external stakeholders.
We are looking for a strategic thinker and creative leader who will have a strong background in content strategy, hands-on graphic design skills, and the ability to influence a team to create visually appealing and engaging content.

**CANDIDATE PROFILE**

**Education and Experience**
- Undergraduate degree from an accredited university; or equivalent experience, training, and certifications
- 8+ years of progressive experience in content management, knowledge management, or a related field, with a focus on graphic design that has also fostered:

- Strong understanding of content strategy, information architecture, and user experience principles.
- Proficiency in content management systems (CMS), knowledge management platforms, and digital analytics tools.
- Ability to deliver clear, easy-to-understand communications deliverables

**Attributes & Capabilities**
- Strong personal leadership, organizational, relationship-building, and negotiation skills
- Formal and informal presentation skills
- Possesses a passion for design, a keen eye for detail, and a strategic mindset for content creation
- Adept at visual storytelling
- Self-starter with self-confidence, enthusiasm, and strong customer service orientation
- Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
- Creative and critical thinking and problem-solving skills, with a passion for driving innovation and excellence in content and knowledge management
- Basic project management skills
- Ability to complete deliverables with high quality and up to established standards
- Strong analytical skills to measure and report on content performance.
- Proficiency in graphic design tools such as Adobe Creative Suite (Illustrator, Photoshop, InDesign).

**Preferred**
- Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
- Graduate Degree
- Hospitality experience

**CORE WORK ACTIVITIES**
- Establishes strong, collaborative ties with the Director of Communications on the Portfolio Management organization.
- Delivers difficult and time-sensitive requests with clear, easy-to-understand content.
- Partners with a team of content creators, curators, and knowledge managers to optimize information flow and promote best practices in content management.
- Creates visually compelling and engaging content across various digital platforms, ensuring consistency with our brand identity.
- Identifies needs and then develops, manages, and maintains content management plans for the organization across internal towers (TSSC, Field Operations, PSS, etc.)
- Partners and builds relationships with other disciplines and teams, i.e. Global Technology, Global Operations, Owner Franchise Services, etc. to ensure our content strategy is aligned with these key stakeholders
- Manages the implementation and maintenance of knowledge management systems, including content repositories, databases, and collaboration tools, to facilitate efficient access to information.
- Establishes and maintains standardization of content management including but not limited to content storage location, naming conventions, and MGS updates.
- Partners with the Director of Communications to develop and deliver communications deliverables, including - but not limited to - webinars, PowerPoint presentations, talking points, job aids, etc.
- Analyzes content performance metrics and user feedback to optimize and improve content strategy continually.
- Develops and implements a comprehensive content strategy aligned with the overall continent marketing goals.
- Defines and maintains the information architecture of content repositories, ensuring content is organized logically and tagged appropriately for easy retrieval and dissemination.
- Establishes content governance policies and procedures to maintain consistency, accuracy, and compliance with standards across all content assets.
- Creates visually appealing graphics, illustrations, and other design elements for digital and print materials.
- Ensures all design assets align with brand guidelines and maintain a consistent visual identity.
- Develops multimedia content such as videos, animations, and interactive graphics to enhance user engagement.
- Mon

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