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Manager, Aem Content Author

4 months ago

Bethesda, United States Marriott International, Inc Full time

**Job Number** 24069147

**Job Category** Sales & Marketing

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management
**JOB SUMMARY**

This role will support the Marriott Digital Merchandising Experience team (DME) and digital product team in managing their US domestic and international credit cards content across the client digital footprint in Adobe Experience Manager (AEM). The role will work across teams to ensure that the correct content and copy is approved and accurate.

He/She will work with existing templates and components to author content within the AEM CMS. He/She will leverage existing AEM templates, components, and workflows to update content. This role will own the day-to-day content management operations and tasks to support product launches and other marketing initiatives as well as routine page maintenance. He/She should have experience using complex instances of AEM and can do attitude for troubleshooting and finding solutions.
This role will be client facing and will need strong written and verbal communication skills. They should possess the ability to write and refine copy that will be used in components and ensure that it adheres with Marriott guidelines. This role should understand market segmentation and personalization and that different campaigns will go to different target audiences (regions, languages, business markets).

**CANDIDATE PROFILE**

**Education and Experience**:

- Undergraduate degree, equivalent experience, or certification
- 4 years’ experience authoring content in AEM
- Experience in Adobe Target and working in an Agile environment is a plus
- Experience in building and manipulating content in AEM
- Strong copywriting skills, proofing and attention to detail
- Experience with Jira and a ticketing system
- Strong analytical, problem solving and conceptual skills
- Flexible attitude in shifting development environments
- Excellent communication (spoken, written, presentation) with an ability to express complex technical concepts in business terms
- Enjoy working both autonomously and collaboratively

**CORE WORK ACTIVITIES**

**Managing Work, Projects, and Policies**
- Leveraging Adobe Analytics to inform on interaction
- Optimize and improve process and workflows of content management for FOC- Family of Card
- Regular content and asset management for digital channels; web, app and mobile Web.
- Work with stakeholders on design considerations, take advisement on best practices for overall strategy and content plan
- being comfortable and professional using Workfront to track content updates.
- Collaborate and partner with other content authors, creators and strategists to ensure consistent voice to customers
- Team player attitude with strong appetite to grow in field
- Provide weekly rollup communications about progress, wins, and challenges to team leadership

**Additional Responsibilities**
- Works independently with mínimal supervision, but knows when issues should be escalated to manager
- Develops relationships with members of other teams, and leverages those relationships to answer questions
- Presents work with clarity and confidence; explains complex matters so that others can understand them
- Demonstrates self-confidence, energy, and enthusiasm
- Performs other reasonable duties as assigned by manager

**MANAGEMENT COMPETENCIES**

**Leadership**
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution
- Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
- Driving for Results - Sets