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Apparel Team Associate
3 months ago
This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.
**Essential Functions**
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; and securing fragile and high-shrink merchandise.
Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns; zoning the area; arranging and organizing merchandise and supplies; identifying shrink and damages; and ensuring a safe work environment.
Maintains the fitting room in accordance with company policies and procedures by folding and hanging clothing; ensuring pricing labels/tickets are attached; returning merchandise to appropriate departments; processing defective merchandise; answering phone for the entire facility; and monitoring the area of shrink, security risks, and safety.
Organizes and maintains the apparel department by following rack rules; creating an appealing presentation for the customer; following fashion merchandising guidelines; and processing and displaying clothing.
Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; maintaining a safe shopping environment; and appropriately representing and supporting the company's mission.
Receives and stocks merchandise and supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following company procedures; utilizing equipment appropriately; merchandising; and completing and retaining required paperwork, logs, and other documentation.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
**Competencies**
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Execution and Results: WMH - Ensures work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
Adaptability: WMH - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from feedback.
Inventory: GM - Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely manner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.
Judgment: WMH - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
Customer Centered: WMH - Shows care and concern when serving our associates and customers. Asks questions in order to understand associate and customer needs. Uses policies and information in order to exceed associate and customer expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve associate and customer requests.
Stocking/Receiving: WMH - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services, and conditions in the Stocking/Receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways.
Apparel - Assists customer with apparel items. Uses apparel sales and presentation techniques (for example, rack rules) to meet customer needs in a timely manner. Reports customer issues and concerns, unsafe displays and fixtures, and problems with apparel products, services, and work areas.
Fitting Room - Follows proper procedures to prevent theft when checking and maintaining the Fitting Room area. Assists Customers with fitting room rules and guidelines. Reports Customer issues and concerns, shrink opportunities, and problems with fitting room services
