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Customer Service Representative
4 months ago
**Job description**
**About Flexbar**:
For more than fifty years we at Flexbar® have led the way in offering unique and innovative products. Our products range from our world famous metrology grade replica and casting materials, Reprorubber® and Facsimile®, precision gages and testers, industrial borescopes, optical and video inspection/measurement systems and machine safety guards.
The vast majority of products contained within our catalog are designed and manufactured by Flexbar® or are Quality Manufactured in the U.S.A. In addition, we are proud to represent some of the world’s finest manufacturers of precision industrial products.
**Job Description - Customer Service**:
This position is responsible for interfacing with the customer base and distributors, invoicing, and international shipping. While working inside of a 3 person team, the right person will have a positive, team oriented attitude to come to work every day and work to ensuring every customer’s needs are met that day. This process includes:
- Answer 12-15 phone calls per day;
- Fulfill customer quotation and product availability requests;
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships;
- Resolve all customer requests and where needed, involve sales, product management, and production;
- Invoice all shipped orders;
- Schedule international shipments and file customs forms.
Qualifications:
- Strong phone skills and are required;
- Strong computer skills are required;
- Experience with Netsuite is a plus;
- Good knowledge of Excel and Word preferred;
- Experience shipping domestically and internationally is a positive.
Pay: $40,000.00 - $45,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Work setting:
- In-person
Work Location: In person
