Customer Service Specialist Dispatcher

3 weeks ago


Islandia, United States BoomZeal Enterprises, Inc. Full time

Benefits:

Bonus based on performance

Paid time off

Training & development

Dispatcher / Customer Service Representative

Who is 1-Tom-Plumber?

1-Tom-Plumber is a 24/7 emergency drain clearing, water damage mitigation and plumbing maintenance company providing services to both Commercial and Residential clients.

Mission of the Position The Dispatcher position is the center of the operation, providing fast and friendly communications for scheduling resources. Superstars in this role successfully manage the dynamic day-to-day workflow efficiently while providing best-in-class service to our clients.

Additionally, as a CSR (Customer Service Rep) the position supports general office duties and outbound follow up calls.

Reports to: General Manager

Responsibilities include but are not limited to:

Answer client calls; provide solution-oriented responses and feedback to clients regarding service inquiries.

Schedule jobs for technicians. MONTHLY PERFORMANCE BONUS

Primary contact for field technicians calling in for assistance.

Make outbound calls to clients to schedule appointments.

Owns client concerns and work to resolve them efficiently and effectively.

Daily Invoice Review, Estimate Follow-Up and A/R Collections.

Administrative Office work and Marketing tasks.

Qualifications:

Outstanding verbal and written communication.

Tech Savvy. Quick learner of software applications.

Self-motivated with a sense of urgency to complete tasks.

Able to work gracefully under pressure in a fast-paced environment.

Obsessed with Details

Experience with ServiceTitan software is a plus.

The Ideal Candidate:

  1. Could work Saturdays.

  2. Sounds AMAZING on the Phone.

  3. Has a presence that makes everyone on the team better

Only High performers need apply. Be prepared to wow us.

Benefits:

Paid Time Off includes Holidays, Vacation, Personal, & Sick Leave

Health Benefits and Insurance coverage options

401k Retirement Plan

Office Location: [ 52 Central Dr, Farmingdale, NY 11735 ]

The "BoomZeal Philosophy" is centered around our Company Values: • ACCOUNTABLE • SOLUTION-ORIENTED • RESILENT • COLLABORATIVE • DYNAMIC



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