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Guest Service Agent/front Desk

3 months ago

Gilbert, United States DoubleTree & Elegante Conference Center by Hilton Full time

Job Overview:
**Duties**:

- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations over the phone, online, and in person
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
- Provide information about hotel services, amenities, and local attractions
- Assist with guest relations to enhance their overall experience

Qualifications:

- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a friendly and approachable demeanor
- Excellent phone etiquette and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency in using reservation software and basic computer skills
- Multilingual abilities are a plus
- Knowledge of hotel management systems is advantageous

**Job Types**: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Free parking
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Weekends as needed
- Weekends only

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Gilbert, AZ 85295 (required)

Ability to Relocate:

- Gilbert, AZ 85295: Relocate before starting work (required)

Work Location: In person