Front Desk Agent

2 weeks ago

Mesa, United States Holiday Inn Full time

**Responsibilities of a Front Desk Agent**:

- Anticipates and responds to guests in a friendly and positive manner.
- Responsible for providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Understands and follow all IHG Brand Standard compliancy
- Accountable for accurately balancing all revenue sources and completing daily financial reports.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Follow policies and standards when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adhere to an atmospheric checklist to help make the front desk aesthetically pleasing, including laundry functions as directed.
- Identifies and resolves problems in a timely manner.
- All other duties as assigned.

**Qualifications**
- Experience in the hotel industry, IHG preferred
- Customer Service experience
- Ability to work Weekends and Holidays
- Availability to work each day of the week
- Ability to carry and lift of files and office items up to 30 lbs.

**Material/Equipment Used**
- Standard office equipment including but not limited to: computer, telephone, copier, cash register, PC, and fax machine

Pay: $16.00 - $18.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Hospitality: 1 year (required)

Work Location: In person

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