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Front Desk Agent

4 months ago

Costa Mesa, California, United States Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel Full time

The ideal Front Desk Agent candidate will have some previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

Job Requirements

Checking guests in and out of the hotel in an efficient, courteous and professional manner
Ensuring that special requests are noted and fulfilled
Communicating with all departments regarding in house VIPs and any special requests/needs
Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
Interacting with team members in a professional manner, assisting other departments with necessary information
Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
Managing and resolving guest complaints and compliments in a professional and courteous manner
Listening and responding to guest inquiries using a positive, clear speaking voice
Maintaining an up to date working knowledge of all property amenities as well as any special events
High school degree or equivalent
Strong computer skills
Pleasant telephone demeanor
Opera/Fidelio experience preferred
Ability to handle stressful situations in a calm, professional manner
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Must have the ability to work a varied schedule that may include evenings, weekends, and holidays
Physical Requirements Ability to stand for entire shift
Ability to type, standing upright for entire shift.
Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
Must arrive to work well groomed, with pristine hygiene, and professional attire

Mental Requirements
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must be at listening to, understanding, and clarifying issues raised by co-workers and guests
Must be able to work and understand financial information and data, and basic arithmetic functions
Must maintain composure and objectivity under pressure
Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team.

Education RequirementsHighchool Diploma
Experience as Front Desk Agent
Previous Customer/ Guest Service Experience a Plus
EOE/M/F/D/V/SO

Source: Hospitality Online