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Customer Service Representative
4 months ago
Description:
At this time, a **Customer Service Representative** is needed to assist all customer needs. Customer Service Representative responds to inbound calls in a timely manner while providing the utmost customer service.
**This is not a remote work opportunity, **in-office position** at our office in **La Mesa, California**
**Schedule: Monday - Friday 8:00 am - 5:00 pm at our La Mesa, California office.**
**Compensation: $21.00 - $23.00 per hour depending on experience. Exceptional Benefits Package**
**Essential Functions**:
- Respond to inbound calls in a timely manner using the utmost professionalism.
- Take detailed notes of conversations. Provide that information in Five9.
- Pull accounts up in the system.
- Handle general question calls.
- Refers to Dealer Notes for guidance on a regular consistent basis.
- Confers with team lead/supervisor when unsure of how to guide a customer.
- Escalates irate customers to supervisor.
- Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
- Strives to enforce and live the Portfolio philosophy every day.
- Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).
**Requirements**:
**Education and Qualification Requirements**:
- High School Diploma or equivalent.
- Previous customer service experience over the phone or in person in an automotive-related industry.
- Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times.
- Strong computer skills especially in navigating the internet and conducting research.
- Process-driven.
- Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers.
- Proven ability to understand the terms and conditions of the contracts that Portfolio administers.
**Preferred Requirements**:
- Strong understanding of ALDS contracts
- Strong communication skills both written and verbal.
- Ability to navigate through multiple computer software programs.
**Work Environment and Physical Requirements**:
- Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
- Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
- Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
- Ability to frequently sit for long periods of time.
- Ability to hear and talk, both in person and by phone.
- Ability to spend extended hours in front of a computer screen