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Utility Billing Tech
3 months ago
**Description**:
**(Anticipated Hiring Range: $19.63 - $20.62/hour)**
Positions assigned to this class provide general clerical financial record-keeping functions and performs skilled work in billing, obtaining financial data, accounts payable, accounts receivable, collections, and cash management. Maintains accounting records. Processes invoices and payments, balances the cash drawer and completes bookkeeping duties involved in supporting the general ledger. Provides support and work in billing, customer service, and other general clerical duties.
**Essential Duties**:
- The following are intended to describe core work functions of this classification. While the level and broad nature of essentials duties may not change, specific work tasks may vary over time depending on the City's needs._
- Perform billing and posting; create billing reports; mail invoices.
- Provide administrative, clerical, and customer assistance; greet customers, prepare required paperwork, process payments and answer inquiries and routine correspondences; accept and sign for office deliveries; process incoming mail, returned mail and address changes.
- Post data to various ledgers, registers, journals, and logs according to established account classifications and procedures; perform a variety of general clerical duties including typing and maintaining files, records and supplies.
- Receive payments from customers; prepare daily cash summary; balance daily monies received and assign to proper accounts; finalize accounts, reconcile deposit to cash register and balance cash drawer.
- Accept and write receipts for fees itemize them by account and balance daily account of monies with no receipts, and process receipts to cash register; prepare invoices for payment, enter invoices on computer to route to supervisor for approval.
- Verify the accuracy of meter reads and billing reports to ensure correct invoicing; process work orders for meter repair and replacement.
- Pursue collection of delinquent accounts; send out past due and final notices; set up orders to turn on and off services; monitor payments; maintain billing system and customer accounts.
- Research, request and set up refunds for deposits and credits on accounts.
- Procure department documents, file and records; maintain physical and electronic filing systems.
- Prepare daily deposit sheet and cash deposit for the bank.
- Train and advise utility billing and cashier staff; assist in update of procedure manual with new responsibilities and methods as they change.
- In the absence of the supervisor, assumes supervisor responsibilities.
- Support the Water District’s policies, goals and objectives and work with management and other staff to ethically achieve such goals and objectives; ensure compliance with safety procedures.
**Minimum Qualifications**:
Education and Experience
Must possess a high school diploma or GED, and one (1) year of full-time experience in clerical accounting, or financial record keeping, or bookkeeping that included customer contact work, OR an equivalent combination of education and experience.
**Supplemental Information**:
Knowledge
- City, District and Department procedures, policies and guidelines; City Code; Arizona Revised Statutes.
- General accounting, bookkeeping and cash handling principles and practices.
- Principles and procedures of statistical and financial records maintenance and retention; financial databases.
**Skills**:
- Establishing and maintaining cooperative working relationships with coworkers and other individuals in contact during the course of work; communicating clearly and concisely.
- Operating a personal computer utilizing standard software such as Microsoft Office and some specialized software and standard office equipment; proficient typing and data entry; accurate cash handling and money management.
- Maintaining composure and working effectively under stress and when dealing with irate or difficult customers; meeting deadlines.
- Providing quality customer service.
Pre-employment Requirements
Physical Demands and Work Environment
Work is performed in a standard office environment. May require frequent sitting and continuous operation of a personal computer. May be required to perform a full range of motion with lifting and/or carrying items weighing up to 25 pounds.
