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Product Manager

3 months ago

Concord, United States T-Mobile Full time

**Be unstoppable with us**
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop

Job Overview

The Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

**Responsibilities**:
Vision, Strategy, and Analysis
- Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap.
- Identifies target customer(s) for existing or future products drives end user product research.
- Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
- Leverages critical thinking, technology domain and market knowledge to inform direction, prioritize investment.
- Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
- Works with stakeholders and follows enterprise process to secure and maintain product funding.
- Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
- Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
- Works with strategy team to assess partnerships and licensing opportunities.
- Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.

Customer Evangelist
- Leverages customer insights for product vision, strategy, roadmap, priorities.
- Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
- Tests ideas with real customers to ensure that the product delivers the desired benefit.
- Product Execution / Delivery
- Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products.
- Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.

Scopes and prioritizes activities based on business and customer impact.
- Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
- Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
- Generates and maintains dashboards and reports that track product health and success metrics.
- Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
- Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
- Accountable for product quality and performance in production environment. Own product team response in event of