Director - Table Games

3 weeks ago

Sacramento, United States Hard Rock International (USA), Inc. Full time

Overview:
The Director of Table Games is responsible for the successful management of overall casino table games operations in a highly competitive environment. The incumbent reviews and recommends policy changes in accordance with all compliance and regulatory requirements. This position is responsible for ensuring the internal security of all table games operations and maintaining surveillance of all activities that could impact the efficiency, effectiveness, and integrity of the gaming operation.

**Responsibilities**:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Offers the highest possible level of customer service and guest enjoyment with the anticipation of return play.
- Attains maximum gaming product revenue by means of in-depth analysis to select proper product mixture, positioning, pricing levels, and the exploration of new gaming product.
- Properly staffs and schedules the Table Games department keeping in mind all internal and external factors including promotions, special events, weather, and other business conditions.
- Maintain the competitiveness of the property through awareness of the local casino environment and overall casino industry landscape through the constant monitoring of competitors’ offerings, attendance of necessary trade shows, and any other method of understanding forward-looking industry trajectory.
- Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play
- Maintains a work environment that is safe, professional, friendly, and conducive to a high level of productivity & performance, as well as morale.
- Works diligently to support Hard Rock's culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolves customer related problems in a fast-paced environment.
- Ensures the protection of customer’s rewards and credit lines.
- Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
- Complies with all regulatory requirements.

Qualifications:
**EDUCATION AND /OR EXPERIENCE REQUIREMENTS**:

- (Related education and experience may be interchangeable on a year for year basis)_
- Ten to fifteen years of progressive casino management experience. Prior Director level preferred.
- Must be knowledgeable of all table games compliance standards, rules, regulations, procedures, and game protection methods.
- Proficient in analysis of table games data and possesses the ability to synthesize data into a communicable and executable strategy to maximize revenue performance.

**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)**:

- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
- Prior experience in Tribal Gaming preferred.
- Must be at least twenty-one (21) years of age.
- Must maintain successful completion of all required Compliance Testing.

**WORK ENVIRONMENT**:

- While performing the duties of this job, the employee is frequently required to stand or sit; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must at very infrequent times lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
- The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Scheduling requirements will include nights, weekends and holidays.

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Additional Details:
**Closing**:
The Tribal Council gives first preference in all of its employment practice

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