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Guest Service Agent
4 weeks ago
'''Duties''' As a Guest Service Agent, you will be responsible for providing exceptional customer service to all hotel guests during their stay. Your main duties will include: - Greeting guests upon arrival and departure in a friendly and professional manner. - Assisting guests with check-in and check-out procedures efficiently. - Handling guest inquiries, requests, and complaints promptly and courteously. - Processing reservations, cancellations, and payment transactions accurately. - Performing night audit procedures to ensure the accuracy of guest accounts. - Answering phone calls and directing them to the appropriate department. - Providing information about hotel services, facilities, and local attractions. - Maintaining a clean and organized front desk area. '''Qualifications''' To excel in this role, you should possess the following qualifications: - Previous experience in a hotel or hospitality setting is preferred. - Proficiency in bilingual communication is a plus. - Excellent phone etiquette and strong interpersonal skills. - Knowledge of hospitality management practices. - Ability to work effectively in a fast-paced environment. - Strong multitasking and organizational abilities. - Familiarity with front desk operations and hotel management software. Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests
**Job Types**: Full-time, Part-time
Pay: $13.50 - $14.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Every weekend
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person
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