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Guest Services Director
4 months ago
Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.
Why Genesis?
We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion
* We Care Deeply about YOU Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.
* We Develop YOU We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.
* We Appreciate YOU We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes.
* We are Committed to YOU We know you are the vital link between Genesis, our patients and residents We inspire you to be your best self.
* We Protect YOU We take great pride in meeting or exceeding CDC and CMS standards.
The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
Position Highlights
* Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
* Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
* Resolve patient/residents' concerns working with nursing center staff.
* Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
* Manage the patient/customer discharge follow-up process.
* Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
* Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
* Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
Benefits
* Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
* Variable compensation plans
* Inclusive workplace with DEI committee
* Nursing Student Loan Debt Repayment and Tuition Assistance
* Tuition, Travel, and Wireless Service Discounts
* Employee Assistance Program to support mental health
* Employee Foundation to financially assist through unforeseen hardships
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
Qualifications:
Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred.
Other Info
* Position Type: Full Time
* Pay Target: $60,000 annual salary
* Job City: Exton
* Requisition Number: 502302
