General Manager

3 weeks ago

West Chester, United States CTDI Full time

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 14,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

**General Manager - Branch Operations**

This key management position is responsible for all operational aspects of multiple CTDI Branch facilities. This will include managing and leading CTDI employees and management staff. Other duties include managing production including technical, logistics, and inventory control operations. The General Manager also directly interface with our customer in an effort to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the branches. Specifically, the responsibilities of the position include:

- Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
- Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
- Responsible for P&L/Budget management for branch locations.
- Supervise and motivate a staff of Branch Managers.
- Monitor and manage all revenues and expenses that impact P&L performance.
- Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
- Prepare various reports and analyses as required by the customer or CTDI internal organizations.
- Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.
- Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
- Ensure compliance with all building security requirements set forth by CTDI and its customers.
- Position reports to the Director of Program Management for a major CTDI customer with dotted line reporting responsibility to the Corporate VP of Operations.

**Required Skills**:

- Excellent leadership ability.
- Strong coaching and employee development skills and experience.
- Strong interpersonal skills with the ability to motivate others.
- Advanced customer interaction skills with the ability to communicate effectively.
- Superior verbal and written communication skills.
- Proven organizational and analytical skills.
- Proactive problem solving ability.
- Strong financial skills/background.
- Results driven mentality.

Required Experience
- Minimum of a B.S. Degree in Business Management or a related discipline is preferred.
- 10-15 years of proven Operations management experience required.
- 10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
- Previous experience managing multiple facilities preferred
- Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.
- CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination._

This position does not qualify for visa sponsorship.

**California Residents Only**:
**Communications Test Design, Inc. Employee Privacy Notice**
- Last updated January 1, 2023_

This Employee Privacy Notice (“**Privacy Notice**”) describes the collection, use, and sharing of your personal information through the course of your tenure with Community Test Design, Inc. (“CTDI,” “we,” “us,” or “our”) and its subsidiaries and affiliates.

**I.** **APPLICABILITY OF PRIVACY NOTICE**

This Privacy Notice applies to personal information collected from personnel of CTDI. The term “**personnel**” includes U.S. employees and those that work on a non-permanent basis, such a temporary and contract workers, independent contractors, consultants, and interns.

**HIPAA Notice**

**II.** **COLLECTION AND USE OF PERSONAL INFORMATION**

During the course of your tenure with CTDI, we collect personal information about you, as well as personal information related to your spouse, dependent(s), or family member(s) (collectively, “**dependents**”), where there is a legitimate reason to do so in connection with our relationship with you.

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