Manager, Field Service

5 days ago

Costa Mesa, United States Rivian Full time

About Rivian:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary:
The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

**Responsibilities**:

- Provide the world's best of the best in customer service rivaling any industry
- Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
- Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
- Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
- Manage and be accountable for high value inventory reconciliation
- Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
- Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
- Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
- Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
- Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
- Build a Rivian culture that is inclusive, and maintain high levels of team morale
- Responsible for ensuring the establishment of safe service business practices and processes
- Follow and promote Rivian's high standards of safety, cleanliness, and organization
- Develop and maintain a process to track and report on KPI's at the Service Centers

Qualifications:

- Bachelor’s degree or equivalent work experience
- Ability to have a direct impact on scalability in a complex organization
- Effectively manage remote service teams and a driver of people performance
- Excellent verbal and written and communication skills
- Outstanding planning and organizational skills with a focus in operational excellence
- Detail-oriented with strong analytical and interpersonal skills
- Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
- Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
- Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
- Knowledge of automotive equipment and servicing methods
- Must possess a valid driver's license and clean driving record
- Automotive Technical skills preferred
- Able and flexible to travel as needed
- Automotive repair knowledge preferred
- Experience working in start-up environments preferred
- Experience in leading automotive or high-tech team-orientated, fast-paced work environment
- Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Pay Disclosure:
**Salary Range/Hourly Rate for California Based Applicants**:$112,100 - $140,100 per year (actual compensation will be determined based on experience, location, and other factors permitted by law).

**Benefits Summary**:Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements:
**Equal Opportunity**:
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment prac

  • Field Service Technician

    4 weeks ago

    Costa Mesa, United States Harpak-Ulma Packaging Full time

    Job DescriptionJob DescriptionThe Field Service Technician will use their mechanical/electrical/engineering education and background to troubleshoot and repair challenging technical issues. This support includes on-site customer installations and issues as well as remote support tools. Equipment includes tray formers, tray sealers, form/fill/seal, flow wrap,...

  • Sr. HR Manager- Field

    1 month ago

    Costa Mesa, United States El Pollo Loco Full time

    Our restaurants are only the tip of the flame. If you’re looking for a fast paced, innovative and welcoming workplace then a career with our Corporate Familia is right for you. What’s in it for you! Hybrid work schedule (2 days a week in the office or fewer depending on the position) Competitive pay and bonus Medical + Dental + Vision Insurance 401(K)...

  • Sr. HR Manager- Field

    4 weeks ago

    Costa Mesa, United States El Pollo Loco Full time

    Our restaurants are only the tip of the flame. If you’re looking for a fast paced, innovative and welcoming workplace then a career with our Corporate Familia is right for you. What’s in it for you! Hybrid work schedule (2 days a week in the office or fewer depending on the position) Competitive pay and bonus Medical + Dental + Vision Insurance 401(K)...

  • Sr. Manager, Field HR

    2 days ago

    Costa Mesa, United States The Ladders Full time

    Our restaurants are only the tip of the flame! If you're looking for a fast-paced, innovative and welcoming workplace then a career with our Familia is right for you. What's in it for you! • Hybrid work schedule (2 days a week in the office or fewer depending on the position) • Competitive pay and bonus • Medical + Dental + Vision Insurance • 401(K)...

  • Field Project Manager

    2 weeks ago

    Costa Mesa, United States Edward Don & Company Full time

    SUMMARY Responsible for managing installation of equipment to assigned project within time line and budget while providing excellent customer service to our customers and vendors. Also responsible for maintaining positive business relationships with both internal and external customers and vendors. ESSENTIAL DUTIES  Preliminary site walks to...

  • Sr. Manager, Field Employee Relations

    3 days ago

    Costa Mesa, United States El Pollo Loco Full time

    Our restaurants are only the tip of the flame! If you’re looking for a fast-paced, innovative and welcoming workplace then a career with our Familia is right for you. What’s in it for you! • Hybrid work schedule (2 days a week in the office or fewer depending on the position) • Competitive pay and bonus • Medical + Dental + Vision...

  • Ev Charger Field Service Technician

    1 week ago

    Costa Mesa, United States ChargeTronix Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off **WHO WE ARE**: Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support...

  • Field Brand Manager- Costa Mesa

    2 weeks ago

    Costa Mesa, California, United States CALIVA Full time

    Gold Flora Corp - Field Brand Manager The Field Brand Manager plays a crucial role in the expansion of Gold Flora owned brands both in the field and through the Brand Ambassador program. Leading the BA team, the Brand Manager offers valuable guidance to ensure the success of brands like Cruisers, Roll Bleezy, Gold Flora, and Current. Duties and...

  • Service Manager

    4 weeks ago

    Costa Mesa, United States E&S Ring Management Full time

    E&S Ring is a leading residential property management company with apartment communities located in some of the most desired neighborhoods across California. In addition to having our communities strategically positioned in the heart of these neighborhoods, we also have a long-standing reputation for providing superior customer service in a fun and dynamic...

  • Service Manager

    1 month ago

    Costa Mesa, United States E&S Ring Management Full time

    E&S Ring is a leading residential property management company with apartment communities located in some of the most desired neighborhoods across California. In addition to having our communities strategically positioned in the heart of these neighborhoods, we also have a long-standing reputation for providing superior customer service in a fun and dynamic...

  • Service Manager

    3 weeks ago

    Costa Mesa, United States E&S Ring Management Full time

    Description E&S Ring is a leading residential property management company with apartment communities located in some of the most desired neighborhoods across California. In addition to having our communities strategically positioned in the heart of these neighborhoods, we also have a long-standing reputation for providing superior customer service in a fun...

  • Field Brand Manager- Costa Mesa

    1 month ago

    Costa Mesa, United States CALIVA Full time

    The Field Brand Manager is responsible for the growth of Gold Flora owned brands in the field and through our Brand Ambassador program. The Brand Manager will provide guidance to the BA team. Focus Brands: Cruisers, Roll Bleezy, Gold Flora, and Current. Duties and Responsibilities Manage the BA program. Hire, Train, and develop BAs to execute PADs for...

  • Field Brand Manager- Costa Mesa

    4 weeks ago

    Costa Mesa, United States CALIVA Full time

    The Field Brand Manager is responsible for the growth of Gold Flora owned brands in the field and through our Brand Ambassador program. The Brand Manager will provide guidance to the BA team. Focus Brands: Cruisers, Roll Bleezy, Gold Flora, and Current. Duties and Responsibilities Manage the BA program. Hire, Train, and develop BAs to execute PADs for...

  • Field Service Account Manager

    4 weeks ago

    Mesa, United States Clean Harbors Full time

    Clean Harbors is seeking a Field Services Account Manager, to join the Environmental Sales team. The Field Services Account Manager is responsible for hunting and obtaining new Field Services business at existing accounts and new customers within an assigned territory. As an experienced professional, a Field Services Account Manager develop and deepen...

  • Account Executive

    1 month ago

    Costa Mesa, United States Elevance Health Full time

    Account Executive - FHPS Field Service Account Consultant I At Federal Health Products and Services - FHPS , a proud member of the Elevance Health family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities....

  • Account Executive

    4 weeks ago

    Costa Mesa, United States Elevance Health Full time

    Account Executive - FHPS Field Service Account Consultant I At Federal Health Products and Services - FHPS , a proud member of the Elevance Health family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities....

  • Account Executive

    3 days ago

    Costa Mesa, United States Elevance Health Full time

    Account Executive - FHPS Field Service Account Consultant I At Federal Health Products and Services - FHPS , a proud member of the Elevance Health family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities....

  • Service Manager Exempt

    2 weeks ago

    Costa Mesa, United States ES Ring Full time

    E&S Ring is a leading residential property management company with apartment communities located in some of the most desired neighborhoods across California. In addition to having our communities strategically positioned in the heart of these neighborhoods, we also have a long-standing reputation for providing superior customer service in a fun and dynamic...

  • Construction Field Representative

    2 weeks ago

    Costa Mesa, United States ENGEO Incorporated Full time

    Job DescriptionJob DescriptionDescription:Job Type Full-timeDescriptionENGEO is actively looking for an Entry Level Soil Technician/Field Representative, who is also interested in cross-training in Special Inspections. Position Summary:As an ENGEO FR, you will represent ENGEO on various job sites, delivering the highest quality client service. Our Soils...

  • IT Asset

    2 weeks ago

    Costa Mesa, United States Unisys Full time

    **What success looks like in this role**: **Job Title**:IT Asset & Configuration Management - Service Management Analyst 2 **Location**:Costa Mesa, CA **Who we are**: **Our Vision**:Enhancing people’s lives through secure, reliable advanced technology. **Our **Core Beliefs**: - Curiosity: We embrace the unknown and continuous learning. - Creativity: We...