Contact Center Agent
4 weeks ago
**Who We are**
Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.
**Position Summary**
A Contact Center Agent represents both Oncourse Home Solutions and our valued customers and is responsible for selling home warranty and energy-related products and services via inbound and outbound sales calls. Contact Center Agents will work closely with supervisors and coaches to meet quality assurance guidelines for professionalism, sales techniques, and customer engagement.
- This position is based in our Chicagoland office of Naperville IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office model is required._
**Responsibilities**
- Sell home warranty and energy-related products and services to residential and commercial customers following quality standards, scripting processes and procedures as trained and documented in the company policy and procedure manual.
- Navigate systems efficiently and enter data accurately while resolving customer needs.
- Maintain thorough understanding and knowledge of claims and transfer processes. Adept at communicating the benefits of our suite of products and services
- Communicate and comprehend the product and service sales process when following up with customers on enrollment errors
- Reflect our company Values and contributes to our positive, results-driven culture
- Possess excellent interpersonal skills, diplomacy, and patience while interacting with customers, peers, management, and other departments. Comfortable with receiving coaching feedback and monitoring of calls.
- Take personal responsibility, exploring opportunities to add value, contributing ideas and participating in activities to continuously improve customer satisfaction and productivity.
- Create and maintain personal/team sales goals daily, weekly, monthly.
- Maintain and exceed client and customer expectations through professional telephone interaction on inbound and outbound calls.
- Demonstrate a personal commitment to promoting and providing exceptional customer service
**We're Excited if This is You**
**Experience and Qualifications of the Role**
- 1 year experience in Sales or Customer Service
- Previous work experience in a fast-paced Call Center environment preferred
- Experience with direct or suggestive selling preferred
- Strong attention to detail with ability to multi task while speaking with a customer on the phone.
- Easily adapt to change while balancing multiple priorities
- Ability to work a continuously flexible schedule including evenings, weekends, and holidays with punctuality and consistent work attendance. Current hours of operation are 6:00 am - 7:00 pm Monday - Friday and 6:00 am - 5:00 pm Saturday
- Motivation for sales, adhering to set computer guided scripts and procedures
- Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation.
- Preferred_:
- Knowledge or familiarity with HVAC equipment and standard concepts
- Knowledge or familiarity with Home Warranty and services concepts
- Proven track record of exceeding quotas and business goals
- Proven ability to work successfully in a results-oriented environment
- Bilingual (Spanish)
- Ability to handle a high call volume environment while maintaining high
**Computer Skills Needed to Perform this Job**
General computer skills
**Education**
High School Diploma or GED required; Associate Degree, some college courses preferred
**Competencies**
**Communicate Effectively** -
-
Contact Center Agent
4 days ago
Naperville, United States CareerBuilder Full timeKickstart your career in the New Year with a new job opportunity! Our client in Naperville is looking for a Contact Center Agent to join their team! This technology-driven company provides help with maintenance, repair and home solutions. If you are a Contact Center Agent looking to jump back into the workforce, this is the role for you! Contact Center Agent...
-
(Agency Only) Contact Center Agent
4 days ago
Naperville, United States Oncourse Home Solutions Full time**Who We are** Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4+ million customers across the U.S. Our...
-
Contact Center Representative
4 weeks ago
Naperville, United States The LaSalle Group Full timeLaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users' individual needs. They are seeking a Contact Center Representative to join their team. Contact Center Representative Responsibilities: Deliver service to both internal and external members that are in alignment with the credit union's service...
-
Contact Center Representative
2 weeks ago
Naperville, United States The LaSalle Group Full timeLaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users' individual needs. They are seeking a Contact Center Representative to join their team. Contact Center Representative Responsibilities: Deliver service to both internal and external members that are in alignment with the credit union's service...
-
Contact Center Representative
5 days ago
Naperville, United States TEKsystems Full timeDescription: The Contact Center Representative is the members’ first impression – as well as ongoing representation – of the credit union’s service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. - First line of contact – reps...
-
Contact Center Representative
2 weeks ago
Naperville, United States TEKsystems Full timeDescription: a) Explain and recommend products and services b) Provide general account information c) Provide information on new and on-going promotions d) Address and resolve member problems and complaints a) Record research requests and deliver to appropriate personnel b) Explain the procedure to initiate payroll requests, and ensure all forms are mailed...
-
Contact Center Representative
2 weeks ago
Naperville, United States TEKsystems Full timeDescription: a) Explain and recommend products and services b) Provide general account information c) Provide information on new and on-going promotions d) Address and resolve member problems and complaints a) Record research requests and deliver to appropriate personnel b) Explain the procedure to initiate payroll requests, and ensure all forms are...
-
Contact Center Representative
2 weeks ago
Naperville, United States TEKsystems Full timeDescription: a) Explain and recommend products and services b) Provide general account information c) Provide information on new and on-going promotions d) Address and resolve member problems and complaints a) Record research requests and deliver to appropriate personnel b) Explain the procedure to initiate payroll requests, and ensure all forms are...
-
Rental Sales Agent
1 month ago
Naperville, United States Sixt Full timeJob Description Come join the SIXT Naperville team! 19.20/hr with uncapped commission, full benefits! Must have sales experience! Sixt is looking for a Rental Sales Agent to provide exceptional customer service. They will learn about the customer’s rental needs and work to upgrade them to a more premium vehicle and additional services that will enhance...
-
Rental Sales Agent
2 weeks ago
Naperville, United States Sixt Full timeJob Description Find out if this opportunity is a good fit by reading all of the information that follows below.Come join the SIXT Naperville team! 19.20/hr with uncapped commission, full benefits! Must have sales experience!Sixt is looking for a Rental Sales Agent to provide exceptional customer service. They will learn about the customer’s rental needs...
-
Naperville, United States HealthCare Associates Credit Union Full timeYou love talking to people?? Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits: $20.87/hr 35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package 401K (Up to 4.5% matching PLUS 4% employer...
-
Naperville, United States HealthCare Associates Credit Union Full timeYou love talking to people?? Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits: $20.87/hr 35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package 401K (Up to 4.5% matching PLUS 4% employer...
-
Naperville, United States HealthCare Associates Credit Union Full timeYou love talking to people?? Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits: $20.87/hr 35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package 401K (Up to 4.5% matching PLUS 4% employer...
-
Naperville, United States HealthCare Associates Credit Union Full timeYou love talking to people?? Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits: $20.87/hr 35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package 401K (Up to 4.5% matching PLUS 4% employer...
-
Automotive Bdc Service/ Call Center
2 weeks ago
Naperville, United States Toyota of Naperville Full time**The Dan Wolf Automotive Group** is hiring and we want to talk to you! Can you multitask, are an excellent listener, and have strong verbal communication skills. If so, this may be the position for you. As a BDC Service representative you’ll play an important supporting role in the success of our business by ensuring that customers are...
-
Naperville, United States HealthCare Associates Credit Union Full timeJob DescriptionJob DescriptionYou love talking to people??Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits:$20.87/hr35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package401K (Up to 4.5% matching...
-
Naperville, United States HealthCare Associates Credit Union Full timeJob DescriptionJob DescriptionYou love talking to people??Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits:$20.87/hr35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package401K (Up to 4.5% matching...
-
Rental Sales Agent
3 weeks ago
Naperville, United States SIXT USA Full timeJob DescriptionJob DescriptionCompany DescriptionSixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products, and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in...
-
Rental Sales Agent
2 weeks ago
Naperville, United States SIXT USA Full timeJob DescriptionJob DescriptionCompany DescriptionSixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products, and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in...
-
Full-time Hotel Arista Reservations Agent
4 days ago
Naperville, United States CityGate Hospitality Full time**Department**:Reservations **Reports to**: Reservations Coordinator **Status**:Non-Exempt **Compensation**: $17-18/h **Role Summary**: **Reservations Agents are responsible for providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.**: **Responsibilities**: **Books rooms for...
