Contact Center Representative

2 weeks ago

Naperville, United States The LaSalle Group Full time

LaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users' individual needs. They are seeking a Contact Center Representative to join their team.

Contact Center Representative Responsibilities:

  • Deliver service to both internal and external members that are in alignment with the credit union's service promises
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment
  • Explain and recommend credit union products and services
  • Provide general account information
  • Provide information on new and on-going promotions
  • Address and resolve member problems and complaints
  • Record research requests and deliver to appropriate personnel
  • Possess knowledge of bill pay and assist members with the set up and usage
  • Facilitate wire transfer requests, process check orders, provide loan payoff information, set up auto share transfers, loan transfers and off-cycle transfers, provide rate information on deposits and loans
  • Post loan payments
  • Process phone transfer requests between share accounts, loan accounts and cross-member accounts, check withdrawals and loan advance requests
Contact Center Representative Responsibilities:
  • Customer service experience
  • Ability to work onsite in Naperville, IL
  • Excellent communication skills

If the role of Contact Center Representative interests you, please apply today. We look forward to reviewing your application.

Thank you,

Jack Mikolajczyk

Senior Project Manager

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

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