Academic Program Coordinator

3 weeks ago

Baltimore, United States Johns Hopkins University Full time

The Johns Hopkins Post-Baccalaureate Premedical Program is a one-year program that prepares recent college graduates and career-changers for admission to medical school. Students participate in undergraduate coursework, an advising class taught through the program, one-on-one advising, and a Medical Tutorial Program coordinated with the Johns Hopkins School of Medicine.

**Specific Duties & Responsibilities**
- Foster and contribute to a forward-thinking and service-oriented culture of integrity, respect, and equity.
- Work closely with the Director and Assistant Director of the Post-Baccalaureate Program on program projects and day-to-day program management.
- Continuously, exercise administrative judgment and assume responsibility for decisions, consequences, and results that have an impact on people, costs, and the quality of service offered within the office.
- Administrative Support_
- Manage day-to-day operations of the Program, including logistics, communications, and follow-up with University colleagues, students, alums, applicants, and external partners.
- Perform routine administration functions, including scheduling, document management, filing, scanning, processing mail, ordering office supplies, and serving as a receptionist for visitors to the office.
- Keep current applicant and student files up to date while scanning and archiving alumni files.
- Monitor, coordinate, develop, and improve internal processes.
- Coordinate hiring and onboarding for tutors and others as needed; enter weekly tutoring hours into SAP.
- Collect and analyze data, create reports, review and explain trends to support marketing, admissions, program delivery, and student support improvements.
- Identify places for improvement and generate new ideas to drive program growth.
- Coordinate the procedures for processing letters and other documents for medical school recommendations.
- Admissions and Application Duties_
- Support key student recruitment events including Information Sessions and Visit Days.
- Collect, verify authenticity, and check in applicant credentials/documents in a timely fashion.
- Student Services Coordination_
- With oversight from the Assistant Director, assist students with registration in required courses and coordinate with the Registrar's Office to facilitate student enrollment.
- Prepare and distribute information to students regarding program services and University support.
- Draft and assist in the production of high-quality presentations, memos, and materials, for example, the new student orientation packets and presentations.

**Special Knowledge, Skills, & Abilities**
- Strong knowledge of computer operations, including Microsoft Office (Word, Excel, PowerPoint, etc.)
- Proven track record of managing multiple projects and calendars simultaneously and meeting tight deadlines.
- Superior organizational skills and ability to set priorities and respond quickly as priorities change.
- Clear ability to think creatively and solve problems as well as courage for testing new ideas.
- Demonstrated strong customer service orientation treating others with respect, empathy, and patience.
- Must be detail-orientated and well-organized.
- Strong communication skills in both writing and written formats with the ability to independently create appropriate and professional documents.
- Ability to work efficiently, successfully, and autonomously with mínimal supervision.

**Minimum Qualifications**
- High School Diploma or graduation equivalent.
- Three years administrative/academic related experience.
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

**Preferred Qualifications**
- A college Degree is preferred.
- Experience in admissions or university student service preferred.
- Experience in program coordination or project management in an academic setting.
- SAP knowledge is helpful.
- Experience with social media and marketing.
- Experience working with administrators, faculty, and students.

Classified Title: Academic Program Coordinator
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $18.00 - $25.75 - $33.50 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday, 28hrs per week
Exempt Status: Non-Exempt
Location: Homewood Campus
Department name: Postbac Premed
Personnel area: School of Arts & Sciences

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