Remote Outbound Scheduler

3 weeks ago


Austin, United States Family Medicine Austin Full time

**Join Our Remote Team as an Outbound Medical Scheduler**

**Location**: Remote (Based in Austin, Texas)

**Hours**: Full-time, 8:00 AM - 5:00 PM, Weekdays

**Pay**: $20.00 - $22.00 per hour

**About Family Medicine Austin**:
Join a team that's dedicated to enhancing patient care through cutting-edge diagnostic testing. At Family Medicine Austin, we focus on improving life quality and longevity. As a crucial part of our team, your efforts will directly enhance our company's reputation and make a significant impact on patient health. If you're looking for a role that is both challenging and rewarding, you'll find it here

**Job Overview**:
We're looking for a dedicated Outbound Medical Scheduler to coordinate appointments and manage schedules from the comfort of your home. This role is perfect for someone who thrives in a goal-oriented environment and possesses excellent communication skills, attention to detail, and the capacity for independent, positive action.

**Key Responsibilities**:

- Conduct friendly and informative patient interactions over the phone.
- Efficiently manage inbound and outbound calls to set up, confirm, or reschedule appointments.
- Keep detailed records of appointments and patient interactions in various electronic systems.
- Ensure data integrity and accuracy in scheduling using specific codes.
- Collect and verify patient insurance information.
- Support patients with documentation required for their appointments.

**Additional Responsibilities**:

- Maintain a professional demeanor and appearance.
- Tackle additional duties as assigned by leadership.

**Requirements**:

- Proven experience in a call center (minimum 1 year).
- Proficient with EMR systems, preferably EClinicalWorks.
- Experience in a medical office or with patient registration (2+ years preferred).
- Excellent communication and customer service skills.
- Self-motivated with a strong sense of urgency and problem-solving skills.
- Bilingual abilities in Spanish are preferred.

**Benefits**:
Competitive salary and benefits package including paid holidays, accrued paid time off, and partial coverage of medical insurance premiums.

**Working Conditions**:
Primarily remote, with occasional in-person meetings or training sessions as required.

Pay: $20.00 - $22.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic

Medical specialties:

- Primary Care

Schedule:

- Monday to Friday

**Location**:

- Austin, TX (required)

Work Location: Remote


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