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Customer Service Department Manager

4 months ago

Racine, United States Uline Full time

**Customer Service Department Manager**

**Pay from $80,000 to $90,000 per year**

**Kenosha Branch**

**12355 Uline Way, Kenosha, WI 53144**

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

**Better together **This position is on-site, and we are looking for people who share our passion.

**Position Responsibilities**
- Train Team Leads to provide top-notch customer service and build a positive team environment.
- Manage the daily activities of various Customer Service departments.
- Partner with other Managers and with Team Leads to enhance team performance.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.

**Minimum Requirements**
- Bachelor’s degree.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.

**Benefits**
- Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
- 401(k) with 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals and profit sharing.

**Employee Perks**
- Best-in-class, clean, modern facilities.
- First-class fitness center.
- Beautifully maintained walking trails.

**About Uline**

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

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