Dental Front Desk Receptionist
2 months ago
Job Summary:
**Responsibilities**:
Greet patients and visitors with a warm and professional demeanor, ensuring a positive experience from their arrival to departure.
- Schedule and confirm appointments, taking into consideration dentist availability and patient preferences.
- Answer phone calls, respond to inquiries, and provide accurate information to patients regarding services, insurance coverage, and billing queries.
- Collect and update patient information in electronic health and dental records in Eaglesoft, ensuring accuracy and confidentiality.
- Verify insurance coverage and assist patients in understanding their benefits and financial responsibilities.
- Process and maintain patient files, including medical history, treatment plans, and consent forms.
- Coordinate with dental staff to ensure smooth patient flow, managing waiting times, and addressing scheduling conflicts.
- Manage payment transactions, including processing insurance claims and collecting copayments or outstanding balances.
- Maintain cleanliness and organization of the reception area, ensuring a welcoming and professional atmosphere.
**Requirements**:
- High school diploma or equivalent; additional certification or training in dental office administration is a plus.
- Proven experience as a dental receptionist or in a similar customer service role.
- Proficient in using dental practice management software and electronic health records systems.
- Excellent communication skills, both verbal and written, with a focus on delivering exceptional customer service.
- Strong organizational abilities and attention to detail for managing appointments, paperwork, and patient records.
- Knowledge of dental terminology, procedures, and insurance processes is highly desirable.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Professional and empathetic demeanor, with the ability to handle sensitive patient situations with confidentiality and care.
- Basic computer skills, including proficiency in Microsoft Office suite.
**Job Type**: Part-time
Pay: $17.00 - $21.42 per hour
**Benefits**:
- Dental insurance
- Paid sick time
- Paid time off
- Paid training
Healthcare setting:
- Private practice
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
- Eaglesoft: 1 year (required)
- Dental office: 3 years (required)
Work Location: In person
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