Administrative Liaison

3 weeks ago

Chicago, United States Forum Health LLC Full time

Doctor Studio a Forum Health Provider is looking for a full time Administrative Liaison(Front Office) This is a full time position Monday-Friday 7:30am-4pm

**Job Summary**
- Provides excellent customer service by greeting and acknowledging the client
- Resolves issues by offering solutions, explanations and options.
- Answers Inquiries and provides information to customers and visitors
- Provides high-level administrative support to clinical staff, and departments
- Processes transactions, memberships, and drop shipped items.

**General Accountabilities**
- Team player; ability to adopt the culture of the growing clinic and contribute to the vision of the practice
- Customer care; welcoming and receiving patients/visitors to the clinic by greeting them, checking them in, making them comfortable and attending to their inquiries both in person and via the telephone
- Strive for full customer satisfaction and maintain a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to the service area.
- If problems are not resolved, report them to the office manager by EOD.
- Exhibits positive energy; knowledgeable and engaging while promoting DS products and services
- Update inventory of products, supplies and accessories
- Carefully schedule appointments and follow-up appointments to coincide with the Provider’s schedule and procedure timing
- Honest and dependable, clean, smartly dressed, motivated with superior communication skills
- General office duties; scanning documents, restocking and organizing client areas.
- Utilize Point of Sale (POS) to process transactions, memberships, etc.
- Utilize CRM, Microsoft Word and Excel, and patient satisfaction assessment software with a high-standard of proficiency expected.
- Respect patient privacy by adhering to the highest patient privacy standards and methods concerning patient records, treatments, procedures, medical history and contact information and use only for official purposes when necessary.

**Job Qualifications**

Customer and personal service knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, telephone etiquette and evaluating customer satisfaction.

Sales—effective communication and product knowledge—should understand a product's features and benefits from the customer's point of view so they can have more engaging conversations that lead to sales and service.

Problem-solving is the ability to determine why an issue is happening and how to resolve it.

Organized — the ability to stay focused on different tasks and use your time, energy, strength, mental capacity, physical space, etc. effectively and efficiently to achieve the desired outcome.

Integrity — you live by your deepest values, you're honest with everyone, and you always keep your word. Integrity is a highly valued trait, especially in leaders.

Self-directed — consistently makes correct decisions in day-to-day activities, makes few mistakes in execution or judgment, and needs only general supervision to deliver excellent results. They correctly assess what to do, and then they do it.

Psychology knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation

Emotional intelligence—intelligence (otherwise known as emotional quotient or EQ)—is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, grammar, and syntax

**Technology Skills**
- Customer relationship management CRM software
- Telephone software
- Point of sale software
- Internet browser software
- Medical EMR software
- Office suite software
- Operating system software
- Presentation software
- Spreadsheet software
- Word processing software

**Education and Experience**
- Education: High school diploma or equivalent
- Experience: Minimum of 2 years of related experience

**General Skills**

Active listening means giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation is actively looking for ways to help people. Be _of service _to clients and the team.

Social perceptiveness is being aware of others' reactions and understanding why they react as they do.

Speaking and talking to others to convey information effectively.

Critical thinking is using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work-related documents

Time management is managing one's own time a

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