Import Operations Agent

4 weeks ago

Compton, United States Priority Worldwide Services Full time

**Baltimore MD-Los Angeles CA**

**Who We Are**

**Priority Worldwide is a growing world leader in freight forwarding with a focus on customer service and being ecologically responsible.**

Make a difference by joining an international team committed to providing the Ultimate Customer Experience, while remining on the cutting edge of technology and working to improve our environment.

When you join our team, you join a truly diverse, international organization in a dynamic, fast-paced, environmentally minded work environment where you will grow and learn while building your career. You will have the opportunity to help shape the world through humanitarian efforts, cutting edge technology, and environmental incentives.

**Global scope**

Priority Worldwide is fully committed to our corporate environmental responsibility and has taken substantial actions to enhance the working environment for our employees and reduce our impact on this planet. Since 2009, 10%+ of net profits have been donated to environmental organizations

**Who You Are**

**Do you enjoy learning new skills and finding creative solutions in a face-paced environment?**

**Required Skills and Competencies**:

- Minimum of 1 year working in Imports in the Freight Forwarding Industry
- Have experience handling files from A-Z
- Strong computer skills-Cargowise, Microsoft Office, Microsoft Teams
- Sensitive to customer and employee needs, excellent communicator

**What you will do**

You will assume an intricate role in our team. As a principle representative to customers, this person will manage the entire international shipment from quote to delivery. At the heart of our business, this person is responsible for timely, efficient, and cost-effective movement, routine, and quoting of international freight in our responsibility.

**General Responsibilities**:

- Contribute to the daily processing of Customs entries
- Monitor/handle import shipments from start to finish with adherence to quality standards (A to Z processing)
- Ensure that shipments are setup in a timely fashion; pickup requests are sent overseas as soon as clients request service
- Ensure that all shipments have daily internal and client visible notes updates from time service is requested and file opened to POD
- Ensure agents are providing quotes prior to service initiation. For Priority Worldwide’ s routed shipments, ensure ops is requesting net-net and providing profit shares and that they are in line with any applicable customer quote
- Ensure carnets, licenses, etc. are properly maintained, tracked and returned to clients
- Ensure vendor compliance with Priority Worldwide service standards
- Ensure Priority Worldwide’ s compliance with the relevant regulatory agencies
- Develop beneficial working relationships with the agencies
- Assist Director of Compliance as needed for any issues related to import compliance (Customs, Bonded Warehouse, CTPAT, etc.)
- Direct quote preparation as needed
- Strong customer service skills which will help retain and develop new customers
- Provide and ensure constant compliance with Priority Worldwide’ s mission to ensure The Ultimate Customer Experience

**What We Offer**
- Salary $50,000-$65,000 annually, depending on experience
- Comprehensive Benefits Package (Medical, Dental, Vision)
- 5 Work from home days per month
- 3 Weeks Paid Time Off
- 3 Days of Paid Time off for Volunteer Work
- Quarterly Bonus Program
- 529E College Savings Program
- Retirement Plan
- $20,000 Term Life Insurance Plan
- Mental Health Plan
- Identify Theft Protection Plan
- Priority Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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