Logistics Operations/Customer Service Representative

2 weeks ago


Compton, United States Dolphin Logistics Inc. Full time
Job DescriptionJob DescriptionSalary: $18 - $20/ PER HR

Job Title: Logistics Operations/Customer Service Representative

Location: Rancho Dominguez, CA 90220


Company Description:

We are a leading freight forwarding company specializing in Import, Export, Domestics and 3PL with a global network. Our mission is to provide exceptional logistics solutions to our clients, ensuring efficient and reliable transportation of goods worldwide.


Position Summary:

We are seeking a dedicated and detail-oriented individual to join our team as a Logistics Operations/Customer Service Representative. This entry-level position is ideal for someone looking to start their career in logistics, with opportunities for growth and development within the company. While experience is a plus, we are willing to train the right candidate who demonstrates enthusiasm and a willingness to learn.


Responsibilities:

- Coordinate and manage logistics operations, including shipment scheduling, tracking, and documentation.

- Communicate with customers and vendors to ensure smooth transportation processes and address any inquiries or issues promptly.

- Prepare and process shipping documentation, such as invoices, bills of lading, and customs paperwork.

- Collaborate with internal teams to optimize supply chain efficiency and resolve logistical problems.

- Monitor shipment statuses and update stakeholders on delivery timelines.

- Assist in maintaining accurate records and databases related to shipments and logistics activities.

- Provide excellent customer service by addressing customer concerns and maintaining strong client relationships.

- Stay updated with industry trends and regulations to ensure compliance with international shipping standards.


Qualifications:

- High school diploma or equivalent; additional education in logistics or related field is a plus.

- Strong attention to detail and organizational skills.

- Excellent communication and interpersonal skills.

- Ability to work effectively in a fast-paced environment and multitask.

- Proficiency in Google Platform and Microsoft Office (Word, Excel).

- Willingness to learn and adapt to changing responsibilities.

- Experience in customer service or logistics is preferred but not required.


Benefits:

- Competitive salary based on experience.

- Comprehensive training and development programs.

- Health/ Dental insurance after probation and retirement benefits(401K) after 1 year.

- PTO

- Opportunities for career advancement within the company.


Join our team and embark on a rewarding career in logistics Apply today by submitting your resume and cover letter outlining your qualifications and interest in the position.



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