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IT Content Management Technician
2 months ago
Job Overview:
We are seeking a skilled IT Online EventTechnician to join our team. As an IT Technician, you will be responsible for providing technical support and assistance to our employees. You will play a crucial role in maintaining and troubleshooting our online Registration site, audio visual, computer systems and networks.
**Responsibilities**:
- Install, configure, and maintain hardware and software components
- Troubleshoot hardware and software issues, both remotely and in person
- Set up and maintain user accounts and permissions
- Perform regular system backups and ensure data integrity
- Assist with network administration tasks, including monitoring network performance and troubleshooting network connectivity issues
- Collaborate with other IT team members to implement system upgrades and enhancements
- Stay up-to-date with emerging technologies and trends in the IT industry
**Requirements**:
At least five years of IT desktop/support experience, web content management, troubleshooting and resolving software issues, with three years’ experience in online website/registration systems and virtual platforms. Must be knowledgeable in FISMA and ATO reporting requirements.
- Proven experience as an IT Technician or similar role
- Strong knowledge of TCP/IP protocols and network administration
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with Windows operating systems (Windows 10, Windows Server)
- Experience in providing IT support and excellent customer service
- Basic understanding of VPNs (Virtual Private Networks) and Meraki networking devices
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both verbal and written
Note: This is a paid position.
**Job Type**: Contract
Pay: $27.15 - $32.70 per hour
**Benefits**:
- Paid time off
Experience level:
- 5 years
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Bethesda, MD: Relocate before starting work (required)
Work Location: In person
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