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Field Service Technician/warehouse Manager

4 months ago

Manchester, United States Window World of New Hampshire & Southern Maine Full time

**Benefits/Perks**
- Competitive, weekly pay.
- Flexible hours.
- Organized warehouse for easy pickup of products and materials.
- Paid time off.
- Paid Holidays.
- Family culture.

**Company Overview**
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

**Job Summary**
Keeping warehouse organized and clean, going to customer homes and replacing sashes, solving problems, fixing issues. Unloading window, door and material deliveries, must have common knowledge of how a window, door and/or siding works/installed. Will be responsible for everyday duties. Pay will be determined by applicants experience.

**Responsibilities**
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Follow standard operating procedures.
- Maintain a well-organized and professional workspace.
- Provide assistance with training and orientation for other team members as assigned.

**Qualifications**
- Strong work ethic and detail-oriented.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
- Effective written and verbal communication skills.
- Coachable with the ability to learn new programs and processes.
- Positive, upbeat attitude and ability to work on a team.