Refugee Case Manager

2 weeks ago

Silver Spring, United States Ethiopian Community Development Council (ECDC) Full time

**Position Title: Refugee Case Manager - Spanish Speaking**

**Programs: Services for Older Refugees (SOR) and Extended Case Management Program (ECMP)**

Reports to: Integrations Program Manager

Status: Full-Time/Exempt

Location: Silver Spring, MD

Job Summary: We are thrilled to hire a new case mase manager to work with families and elders in two of our flagship programs: Services for Older Refugees (SOR), and the Extended Case Management Program (ECMP)

This position’s focus is the provision of case management services to eligible refugees, asylees, Afghan SIVs, victims of trafficking, and secondary migrants. The ECMP and SOR Programs will help newcomers integrate quickly and easily within the host community. Your job will be to help clients learn how to access services in order to achieve economic and personal self-sufficiency.

Key Responsibilities:
Oversee case management for incoming community member in order to provide systematic, coordinated, and timely service delivery that address community member needs holistically and contributes to cultural adjustment and self-sufficiency, including:

- Follow established eligibility criteria; identifying needs; developing service plans; providing

general and mental health counseling referrals and other assistance; tracking clients
progress and conducting case closures; and assessing program effectiveness.
- Make appropriate referrals to social service agencies, community resources and other organizations according to program guidelines such as Food Stamp, filing for disability and age-related SSI, Medicaid and specialty housing, ESLand other training programs.
- Provide transportation assistance to and mediation at doctor’s appointments and emergency room visits.
- Helping clients with medical paperwork management and record keeping.
- Train participants on navigating the healthcare system on their own including making appointments and communicating pertinent information to physicians.
- Resolving eviction notices with landlords; connecting participants with community emergency rental assistance.
- Assist other agency staff in targeting clients with acute barriers to be matched with volunteers for extra adjustment support.
- Utilize a collaborative strategy with outside partners and organizations to address clients’ needs for intensive services such as mental health, developmental and physical disability services.
- confer with medical service providers on ways to tailor their services, information, classes, routine procedures, and systems to be more usable and beneficial to clients.
- Provide one-on-one and group socio-cultural orientation and crisis intervention on such topics as maintaining a safe, clean home; health; shopping; budgeting, and other relevant topics.
- Provide (access to) interpretation and translation services in refugee languages.
- Document each community member’s case through agency forms and case notes, indicating all contacts made with and on behalf of community members, in order to provide internal and external evaluations of program accomplishments.
- Conduct home visits and provide assessment of client’s current living situation. Document
- more usable and beneficial to clients.
- findings in client’s case files.
- Perform other tasks as assigned by supervisor

Education, Experience, Knowledge, Skills and Abilities
- Bachelor’s degree (B.A.) in social work, international development, or related field; or one to two years of related training and experience.
- Spanish Proficiency required.
- Self-directed, motivated, and able to handle multiple projects simultaneously.
- Knowledge of public benefits system in Maryland: TCA, Medicaid, Food stamps, SSI, and subsidized housing.
- Previous experience interacting with refugees and general knowledge of resettlement practices in the U.S.
- Strong written communication skills, ability to write reports and to make presentations.
- Highly organized, detail-orientated and extensive documentation skills required.
- Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures.
- Maintains punctuality for work, appointments and report dates.
- Must work well in a team setting.
- Possess a valid driver’s license and access to own transportation
- Required computer skills: Word, Excel, Internet, Gmail, Outlook. Comfortable utilizing new programs and databases.
- Background check and clean driving record.

Licenses/Certifications: Must have a driver’s license and good driving record.

Physical Demands
- Moderate physical activity, which includes standing, sitting, lifting and/or walking.
- Ability to see within normal parameters.
- Ability to hear within normal parameters.
- Requires local travel to meetings.
- Ability to maintain emotional control under stress.

Environmental Factors: Work is primarily indoors in a climate-controlled building.

Contact with Others: Position involves regular contact with resettlement network affiliates;

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