Chargeback Specialist

**SUMMARY**

The position duties will revolve around research National Account chargebacks and large street account chargebacks. Responsibility will include researching and validating chargbacks against contracts/agreements. Declining Unauthorized Chargebacks and collecting from customer. Reporting both Authorized Chargebacks and Unauthorized Chargebacks on a monthly basis to management.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Primary point of contact for customers & sales team ensuring their inquiries and requests are addressed in a timely manner.
- Responsible for processing and reconciling customer disputes, posting chargeback credit, maintaining documentation of chargebacks, and updating notes
- Communicate with internal teams to research claims to determine validity of deductions.
- Analyze chargeback for compliance against customer agreement.
- Reconcile rebate deductions against related credit memos while reporting on deduction discrepancies.
- Research deductions related to prompt pay discounts, sales tracing fees and administrative fees to determine validity based negotiated contract agreements
- Investigate payment deductions related to overages, shortages and damages
- Initiate actions on Unauthorized Deductions to include repayment from customers as applicable and/or the reclassification when appropriate.
- Initiate actions on Authorized Deductions and clear deductions in compliance of office policy and procedures
- Work closely with various levels of Sales to resolve overdue invoices, deduction and recommend further action required for all delinquent accounts
- Work closely with Cash Applications as needed to ensure payments are appropriately applied.
- Prepare reports and statistical data and information pertaining to collection activities to report to management.
- Review analysis of customer aging to plan and determine appropriate action when collecting customer past due balances.
- Document and submit for approval small balances and bad debt adjustments.
- Maintain credit files and related records in accordance with company practices and regulatory requirements.
- Provide outside auditors with requested information related to Accounts Receivable and customer account balances.
- Assist with special projects and cross train in other areas of the department.
- Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
- Exemplify the BakeMark core values in all aspects of assigned duties.

**QUALIFICATIONS**
- This position requires a pro-active, problem-solving individual who is able to manage a varied workload with constantly changing priorities.
- The individual must be detail oriented, accurate, well organized and able to work effectively under pressure.
- Must have excellent listening, verbal and written communication skills.
- Must be able to meet expectations of the position with mínimal guidance or supervision.

**EDUCATION / EXPERIENCE**
- Position requires High School diploma or equivalent.
- College level accounting coursework or comparable work experience is required.
- A minimum of four years Accounts Receivable experience in commercial credit, to include collections and customer service is required.
- Strong computerized Accounts Receivable skills and intermediate spreadsheet and word processing skills are required.

Pay: $22.50 - $26.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work setting:

- In-person

Work Location: In person