Chargeback Specialist
2 weeks ago
SUMMARY
The position duties will revolve around research National Account chargebacks and large street account chargebacks. Responsibility will include researching and validating chargbacks against contracts/agreements. Declining Unauthorized Chargebacks and collecting from customer. Reporting both Authorized Chargebacks and Unauthorized Chargebacks on a monthly basis to management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary point of contact for customers & sales team ensuring their inquiries and requests are addressed in a timely manner.
- Responsible for processing and reconciling customer disputes, posting chargeback credit, maintaining documentation of chargebacks, and updating notes
- Communicate with internal teams to research claims to determine validity of deductions.
- Analyze chargeback for compliance against customer agreement.
- Reconcile rebate deductions against related credit memos while reporting on deduction discrepancies.
- Research deductions related to prompt pay discounts, sales tracing fees and administrative fees to determine validity based negotiated contract agreements
- Investigate payment deductions related to overages, shortages and damages
- Initiate actions on Unauthorized Deductions to include repayment from customers as applicable and/or the reclassification when appropriate.
- Initiate actions on Authorized Deductions and clear deductions in compliance of office policy and procedures
- Work closely with various levels of Sales to resolve overdue invoices, deduction and recommend further action required for all delinquent accounts
- Work closely with Cash Applications as needed to ensure payments are appropriately applied.
- Prepare reports and statistical data and information pertaining to collection activities to report to management.
- Review analysis of customer aging to plan and determine appropriate action when collecting customer past due balances.
- Document and submit for approval small balances and bad debt adjustments.
- Maintain credit files and related records in accordance with company practices and regulatory requirements.
- Provide outside auditors with requested information related to Accounts Receivable and customer account balances.
- Assist with special projects and cross train in other areas of the department.
- Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
- Exemplify the BakeMark core values in all aspects of assigned duties.
QUALIFICATIONS
- This position requires a proactive, problemsolving individual who is able to manage a varied workload with constantly changing priorities.
- The individual must be detail oriented, accurate, well organized and able to work effectively under pressure.
- Must have excellent listening, verbal and written communication skills.
- Must be able to meet expectations of the position with mínimal guidance or supervision.
EDUCATION / EXPERIENCE
- Position requires High School diploma or equivalent.
- College level accounting coursework or comparable work experience is required.
- A minimum of four years Accounts Receivable experience in commercial credit, to include collections and customer service is required.
- Strong computerized Accounts Receivable skills and intermediate spreadsheet and word processing skills are required.
Pay:
$ $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work setting:
- Inperson
Work Location:
In person
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