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Team Lead, Operations
4 months ago
POSTE
MISSIONS
Louis Vuitton is seeking a high caliber, operationally sound, and commercially minded **Operations Team Lead** to join its team
As an **Operations Team Lead**, you will be an ambassador of the Brand. You will assist the Store Manager and/or Operations Manager in leading and mentoring the team. You will proactively encourage the achievement of operational objectives and ensure that the highest level of Client experience is delivered through strong operational support. You will represent the Brand values and demonstrate the Louis Vuitton attitudes towards Clients and team members.
PROFIL
In this role you will support training on all operational procedures and communication systems, as well as build a positive work environment by encouraging collaboration within the team and managers. Additionally, this role will ensure the highest standards in preparing and packaging client merchandise and leading all aspects of the client delivery process; inclusive of communication, troubleshooting and delivery support.
As an Operations Lead, you will ensure business opportunities are improved through efficient sales floor management. In partnership with the Client Care team members, you will facilitate flow of repairs to ensure the aftersales critical metrics are achieved.
With your operational expertise, you will handle inventory and the shipping/receiving lifecycle in an efficient, clean, secure, and organized fashion. In addition, you will serve as point person to guide and train store teams on the process and company compliance directives. In collaboration with management, you will assist with the maintenance of the store facility, ensure organization of all back of house areas and act as on-site technological support.
Essential duties and responsibilities of an Operations Lead include:
- Team Management and Development
- Service Excellence
- Optional: Selling and Floor Management
- Store Facility and Systems
- Inventory Management
- Financial
- Policies and Procedures
- Client Care (& Alterations when applicable)
INFORMATIONS COMPLÉMENTAIRES
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.
In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.
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- We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance_
