Application Operations Lead
4 days ago
Bechtel Corporation is seeking an experienced and dynamic Application Operations Lead to join our Shared Services team. The successful candidate will lead a team of support associates, ensuring the seamless operation and optimization of our application systems.
Key Responsibilities- Lead, mentor, and manage a team of application support associates, fostering a collaborative and high-performance work environment.
- Develop and implement strategies for effective application support, aligning with organizational goals and ensuring continuous improvement.
- Provide advanced troubleshooting and resolution of complex application issues, ensuring minimal downtime and optimal performance.
- Serve as the primary point of contact for escalations, communicating effectively with internal and external stakeholders to resolve issues and provide updates.
- Oversee the creation and maintenance of detailed documentation for application support processes, ensuring accuracy and accessibility.
- Identify training needs and develop programs to enhance the technical skills and knowledge of the support team.
- Monitor and report on key performance indicators (KPIs), using data to drive decision-making and improve support processes.
- Bachelor's degree in information technology, Computer Science, or a related field and minimum of 5 years of experience in application support.
- Demonstrated expertise in BMC Control-M, coupled with a strong understanding of One Identity (BecIMS) and Oracle Aconex tools.
- Strong technical proficiency in application support, including experience with various software platforms and tools.
- Excellent problem-solving skills and the ability to handle complex technical issues.
- Exceptional communication and interpersonal skills, with the ability to effectively lead a team and interact with stakeholders at all levels.
- Proven ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Strong documentation skills, with a keen attention to detail and accuracy.
Bechtel offers a comprehensive benefits package, including competitive salary, comprehensive health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.
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