Manager of Intake

3 weeks ago

Boston, United States Breaktime Full time

**Manager of Intake & Assessment**
- Full-Time, $70-90k Salary, Hybrid (Up to 3 days a week in person), Full benefits from Day 1_

**Organization Overview**

Breaktime prides itself on our supportive, flexible, and rewarding work environment. We offer valuable benefits such as unlimited paid time off, 401k matching, health, dental, and vision insurance, Flexible Savings Accounts, and flexible hybrid work. Breaktime is rapidly expanding as an organization, and we believe there are significant opportunities for advancement.

**Roles and Responsibilities**

Overview: Breaktime is looking for a passionate, driven, and creative individual. The Manager of Intake & Assessment is a deeply empathetic and charismatic individual who thrives in fast-paced, ever-evolving environments. In order to serve more young adults, we are looking for someone who is an exceptional, detail-oriented communicator to support Breaktime’s recruitment team. Specific responsibilities include:
**Responsibilities**:

- Conduct interviews and complete all intake assessments for all scheduled incoming leads to determine program fit
- Manage and refine the tracking system within Salesforce for all leads from applicant to acceptance
- Co-lead cohort close meetings and determine eligible young adults for upcoming starts
- Collaborate and work closely with the Programs to determine programmatic fit and Government Contracts to ensure fit and eligibility criteria for admission and funding
- Attend Community Outreach events on and off-site, including but not limited to open house, recruitment events, orientation, class start days
- Work closely with MYAS to review all applicants
- Send out approval/ denial letters and provide outside referral resources for denials
- Organize and track all information relating to recruitment and intake pipeline using Salesforce and other systems, update Salesforce with all lead movement, including acceptances and case notes
- Manage outreach to determine if previous participants are ready for engagement
- Support in the development of target goals and project timeline
- Development of operational systems and structures designed to increase enrollment
- Create a supportive and goal-oriented culture for the CO team
- Provide reasonable goals, professional development, and evaluation for direct reports

Reports to: Community Outreach Director

Supervises: Up to two direct reports
- Master’s Degree in Social Work or a related field with at least one year of experience in a relevant role or at least two years of experience in a related position
- A deep passion for working directly with and empowering young adults
- A quick, nimble learner who excels at mastering new skills
- Excitement for joining a fast-paced team environment
- Outstanding written and verbal communication skills
- Outstanding organization and presentation skills
- a demonstrated ability to take initiative and stay organized
- The ability to self-assess, set priorities, self-correct, and ask for help when needed Outstanding organization and leadership skills
- a demonstrated ability to take initiative, stay organized, delegate work, and support team members in meeting responsibilities
- Demonstrated ability to manage a small, yet fast-paced, team based on prior managerial experience
- Advanced proficiency with Google Suites
- (preferred) Prior non-profit experience
- (preferred) Bilingual in Spanish, Portuguese, French, or Spanish Creole
- (preferred) At least one year of experience working directly with young adults
- (preferred) Familiarity with the Greater Boston area and communities
- Breaktime is an anti-racist, anti-homophobic organization constantly striving to build a Team and Board that reflect the diversity of the young adults employed in our program. As an Equal Opportunity Employer, Breaktime does not discriminate in its employment decisions on the basis of housing status, race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, gender expression, or any other basis that would be in violation of any applicable federal, state, or local law._

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