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Aquatics Manager

4 months ago

Toms River, United States Aqua-Tots Swim Schools - Toms River Full time

**About us**

Aqua-Tots Swim Schools - Toms River is a small business in Toms River, NJ. We are professional, supportive, rewarding and our goal is to provide best-in-class swim instruction; an easy, comfortable, and enjoyable experience for the entire family; and a workplace culture rooted in integrity, effectiveness, teamwork, and growth.

**Compensation / Perks**:

- $40,000-$45,000 based on experience; reviewed semi-annually
- $500 quarterly performance bonuses
- Paid Time Off
- Paid Holidays
- 401(k) with matching
- Professional development assistance
- Parental Leave
- Quarterly team outings & holiday parties
- Referral programs
- Educational & Enrichment programs
- Employee family swim lesson discount
- Break room with snacks and drinks
- Paid Training & Certifications
- Aqua-Tots Core Values

The Aquatic Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum and provide excellent customer service in a safe and welcoming environment.

The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:
**Customer Service and Sales**
- Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions
- Maintain a high level of customer engagement and ensure overall customer satisfaction
- Educate customers in the Aqua-Tots ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs
- Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
- Track and review all In-Water Evaluation conversions and non-conversions
- Follow up with curriculum or instructor related student drops
- Manage the progression of all students
- Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service
- Ensure staff meets all sales goals set by the General Manager

**Human Resources**
- Manage all Aquatic Staff
- Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
- Manage and document Aquatic staff disciplinary action
- Maintain and document Aquatic staff certifications
- Manage own weekly schedule to accommodate the Aquatic needs
- Assist GM with managing Aquatic staff schedules
- Manage attendance and shift coverage for Aquatic staff
- Review and submit Aquatic staff time sheets to GM

**Staff Management**
- Build a team environment and promote the Aqua-Tots culture among Aquatic staff
- Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
- Manage and meet regularly with underperforming Aquatic staff
- Review and create action plans from Deck Supervisor reports
- Manage monthly Aquatic Staff Meetings and In-Service Trainings
- Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
- Manage quarterly team building activities

**Facility Management**
- Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance
- Ensure the safety of staff and customers
- Ensure completion and submission of incident reports when necessary

**Marketing**
- Assist GM in implementing grassroots, local, and franchise level marketing campaigns

**Qualifications**:

- High school diploma or GED equivalent, Bachelor’s degree preferred. Valid driver’s license
- Open availability (Consistent Schedule)
- Aquatic and/or Customer Service experience preferred
- Enthusiastic, friendly and self-starter attitude
- Demonstrates a passion to teach children and motivate a team
- Ability to multi-task in a fast-paced, dynamic environment
- Willingness to travel locally and to Aqua-Tots Headquarters (AZ)
- Must be able to stand for 8 hours and lift 35 lbs

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.

Pay: $40,000.00 - $45,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Work setting:

- In-person

Work Location: In person