Technical Training Manager, New Tech

2 weeks ago

Hayward, United States Mack Trucks & Volvo Trucks Full time

Technical Training Manager, New Tech

**Location**:Hayward, CA, US, 94545**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**What you will do**
We are hiring a **Technical Training Manager, New Technologies**. In this position, you will be responsible for supporting the uptime of the rapidly growing rolling electric vehicle fleet in North America. Facilitate electrical vehicle (EV) technical training courses for service technicians of the Volvo Trucks and Mack Trucks dealer network and select fleet customers in the US and Canada. Manage the day-to-day operations of the regional technical training center for the Group Trucks North America’s (GTNA) training Academy (Trucks Academy).

**Your responsibilities in this role will include (but not limited to)**:

- Facilitate in-person and virtual training courses in alignment with corporate communication and brand policies, guidelines, strategies, images, and messaging to drive the ultimate Volvo Trucks and Mack Trucks dealer and customer experience.
- Facilitate training for function, safety, diagnosis, repair, replacement and maintenance of all Volvo Trucks and Mack Trucks and proprietary components.
- Be familiar with function, repair, and maintenance of third-party vendor components in Volvo Trucks and Mack Trucks.
- Manage the maintenance, repairs, and professional appearance of assigned training center facility to include equipment, components, tooling, workshop and classroom, course materials and supplies.
- Work with other members of the Trucks Academy to design and develop training content.
- Participate in train-the-trainer events to learn new course content and delivery methodologies.
- Partner with members of Dealer Development to ensure dealers are in compliance with the safety protocols, necessary equipment, and special tooling requirements to service EVs as outlined in the EV Dealer Requirements.
- Adopt new learning technologies as they become available and are integrated into the curriculum and delivery platforms.
- Master competency in Mack Trucks and Volvo Trucks operations, maintenance, diagnostics and repair of all chassis, powertrain, and vendor systems.
- Achieve and maintain Volvo Trucks and Mack Trucks Master Tech certification.
- Travel domestically and internationally to facilitate onsite training courses at dealer locations, customer facilities and other Trucks Academy training centers.
- Actively pursue and participate in training and education activities that improve technical product knowledge and presentation/facilitation skills.
- Other duties as assigned.

**Who are you?**
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

**Critical Competencies**:

- Customer Focus
- Communicates effectively
- Builds Networks
- Action Oriented
- Collaborates
- Drives Results
- Standing Alone
- Self-Development
- Technical Learning
- Peer Relationship
- Perseverance
- Integrity and Trust
- Learning on the Fly

**Education/Experience**:

- You have an AA in Diesel Technology or equivalent relevant experience
- You have a certification in Electric Vehicle diagnosis, repair, and maintenance
- ASE Master technician certification or OE equivalent preferred
- ASTD Master Trainer certification or equivalent

**What else?**
- Frequent domestic travel is required, around 50%.

**What’s in it for you?**
We offer a solid package of compensation and benefits, plus you will enjoy:

- Competitive base salary
- Company bonus
- Comprehensive health benefits
- 401(K) with company match, as well as additional automatic company contribution
- Culture with a passion for Diversity, Equity, and Inclusion for all
- Aggressive approach to Sustainability
- Flexible work environment
- 5 - 6 weeks of annual vacation
- Global organization with expansive career growth opportunities
- Volvo Group University for professional and personal development
- Workplace health/wellness, and reimbursement programs
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $93,585 - $115,605, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

**Ready for the next move?**
We believe in the importance of diversity and inclusiveness to make us a stronger and better organizati

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