Information Technology Support Technician

2 weeks ago


Grandville, United States Berends Hendricks Stuit Insurance Full time

The IT Support member will be primarily responsibility for the support, installation, troubleshooting, and maintenance of Microsoft-based devices in support of our BHS Team. We want you to join BHS if you love the challenge of working in a growing environment, enjoy learning and sharing ideas with your peers, and most importantly can communicate well with others.

**RESPONSIBILITIES**:

- Troubleshooting, fixing, installing and configuring Windows workstations in domain-based networks
- Repairing corrupted files and programs, restoring systems, data backup solutions, anti-virus software
- Installation of software and configuration for desktops with an emphasis on best practices
- Managing systems tools and practices
- Setting up and configuring new workstations/laptops
- Understanding of basic network configurations and routing practices
- Compliance with organizational policies and procedures, including code of conduct and attendance policy

**MINIMUM QUALIFICATIONS**:

- Associates degree in Information Technology or related field
- 1-3 years of experience supporting Windows business computer systems
- The ability to communicate clearly and effectively to all users regardless of their technical abilities while remaining courteous
- Able to work well under pressure in critical situations or when under a deadline
- A superior troubleshooter—not only able to diagnose but to assess the essence of a client’s problem or request, understanding what they really need, not just what they asked for or described
- Able to project a positive and professional service attitude
- Skilled in time management with the ability to prioritize tasks, estimate time to complete them, and adjust priorities when necessary (be flexible)
- Able to work in a disciplined, focused manner when working inside of an office environment
- Self-organized and have multi-tasking skills
- Excellent with follow-thru. Must complete ticket entries in a timely manner and alert team of open action items. Must also communicate with end users to set clear expectations

**Knowledge Of**:

- Office 365 products
- Antivirus software
- VPN functionality
- Firewall configurations
- Other general office equipment - phones, copiers, printers, etc.

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance

Experience level:

- 2 years

Schedule:

- Monday to Friday

**Experience**:

- Help desk: 2 years (preferred)
- Windows: 4 years (preferred)

Work Location: In person



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