Director, Visitor Services

1 week ago

Los Angeles, United States Lucas Museum of Narrative Art Full time

**ABOUT THE LUCAS MUSEUM OF NARRATIVE ART**

As the first museum to focus exclusively on storytelling through images, the Lucas Museum of Narrative Art believes that visual storytelling can connect us and help shape a more just society. With a growing collection that encompasses artworks from across cultures, places, times, and mediums, including paintings, sculptures, murals, photography, comic art, book and magazine illustrations, and the arts of filmmaking, the Lucas Museum will explore narrative art’s potential to prompt questions, invite opinions, inspire community, and move people to think about the impact of images on our world.

***

The Lucas Museum is sharply focused on creating a superior level of visitor enjoyment and experience for all our onsite visitors. The Director of Visitor Services has a key leadership role in achieving this objective.

On a day-to-day basis, the Director of Visitor Services is responsible for the overall management of the museum's Visitor Services department including hiring, training, and supervising frontline staff; preparing weekly schedules; conducting daily briefings with frontline staff; managing daily floor operations; maintaining exceptional standards of customer service; ensuring all publicly accessible spaces are impeccably clean; managing onsite ticketing and queuing; and aiding visitors in navigating their visits. The Director of Visitor Services will work closely with the Learning and Engagement, Volunteer, Accessibility, and Security departments to provide integrated workflows that address all visitor and institutional needs.

On a strategic level, the Director of Visitor Services will work across departments to push for continuous improvement, building on data, experimentation, and engagement with staff and visitors. The Lucas Museum strives to be a leader in the field for innovative and equitable visitor engagement and this position will use both qualitative and quantitative lenses to assess these efforts. The Director will lead a cross-departmental team of stakeholders to make continuous improvements to visitor experience, driven by feedback and data. Additionally, this position will liaise with external partners across Exposition Park to align visitor-facing efforts.

The Director of Visitor Services will be the point person responsible for promptly reviewing visitor feedback as the lead of a cross-departmental team with the goal of spotting and resolving issues and identifying opportunities. The Director of Visitor Services will also be a key member of the team that analyzes attendance data. The Director of Visitor Services will have a pivotal role in driving earned revenues in support of the Museum’s mission through a concerted effort to sell tickets, memberships, programming, and other offerings.

**RESPONSIBILITIES**:
PRE-OPENING
- With a cross-departmental team of colleagues, develop the procedures for all aspects of interactions with visitors, including ticketing, membership sales, queuing, visitor flow, group visit procedures, information distribution, and more
- Participate in the creation of the museum’s CRM and POS systems
- Develop training curriculum for all frontline staff
- Participate in development of attendance tracking and reporting systems, visitor experience and visitor feedback reporting, and visitor surveying
- Establish goals, standards of performance, and standard operating procedures which promote a consistently superior visitor experience
- Work with HR to create a bespoke training program that produces best of class interactions with visitors and drives sales
- Work with HR to identify the skills that will best serve the museum, and implement a program to hire people with those skills
- Develop and manage departmental operating budget

POST-OPENING
- Oversee the daily operations of the visitor services department, including ticketing, queuing, visitor flow, group visit procedures, information distribution, hiring/training/supervising, scheduling, and more
- A major portion of the Visitor Services operation will be driving membership through sales and through an enhanced membership experience
- Creating a culture within the staff of engagement that leads to higher sales of tickets and memberships
- Act as a liaison between administrative staff and frontline staff
- Proactively identify and develop solutions for visitor experience challenges and opportunities
- Ensure secure and accurate collection and recording of all transactions, reconcile daily transaction reports, and provide regular reports of admissions data to colleagues
- Oversee admissions operations cash handling; online, phone, and in-person ticket transactions
- Manage queues in real-time to maximize attendance and visitor experience
- Coordinate all daily visitor experience efforts with the museum’s restaurant, café, and shop; assure effective and efficient scheduling without conflict
- Work closely with security to support a program of preparedness and

  • Director of Social Services

    5 days ago

    Los Angeles, United States St Vincent De Paul Society Of Los Angeles Full time

    **DIRECTOR OF SOCIAL SERVICES** **HELP MAKE A DIFFERENCE IN OUR COMMUNITY**! Please join the Society of St. Vincent de Paul, Los Angeles Council in its mission to serve those in need. We currently have an opening for a Director of our Social Services Department at the Cardinal Manning Center. The Cardinal Manning Center is a 65-bed homeless shelter for men...

  • Director of Social Services

    3 weeks ago

    Los Angeles, United States St. Barnabas Senior Services Full time

    **OUR MISSION: St. Barnabas Senior Services (SBSS)** To empower a diverse community of older adults to Live Well, Feel Well, and Age Well in the community with dignity and respect. **Job Title: Program Site Social Services Director** **Reports to**: Senior Director **Department**:Programs & Services **Classification**: Full-Time - Exempt **JOB...

  • Director of Emergency Services

    2 months ago

    Los Angeles, United States Texas Nursing Services Full time

    Job DescriptionJob DescriptionDirector Emergency ServicesFull-Time – No WeekendsThe Director of Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department.Major Responsibilities:Service·...

  • Director of Emergency Services

    3 weeks ago

    Los Angeles, United States Texas Nursing Services Full time

    Job DescriptionJob DescriptionDirector Emergency ServicesFull-Time – No WeekendsThe Director of Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department.Major Responsibilities:Service·...

  • Home Visitor

    2 weeks ago

    Los Angeles, United States Vista Del Mar Full time

    **Get to know us**: For over 100 years, Vista Del Mar Child & Family Services (VDM) has taken great pride in providing exceptional programs and services for children and families throughout LA County. VDM envisions a community where all children and families are equipped and prepared to live productive, fulfilling lives. We serve the most vulnerable in Los...

  • Home Visitor

    3 weeks ago

    Los Angeles, United States Wellnest Emotional Health & Wellness Full time

    **ROLE SUMMARY**: The Home Visitor will provide services to caregivers and their newborns until the child reaches the age of 5. Home Visitation services are offered to at-risk families to support parent-child attachment, child development, and linkage of families to resources. This program offered by Wellnest is based on the Healthy Families America model...

  • Director of Nursing Services

    4 days ago

    Los Angeles, United States Rockport Healthcare Services Full time

    Position Description: Under the direction of the Administrator, the Director of Nursing Services is responsible for the administration and management of Nursing Services to residents in accordance with orders of the physicians and total needs of the residents. Responsible for 24-hour supervision of Nursing Services. Qualifications: A graduate from an...

  • Associate Director of Convention Service

    1 week ago

    Los Angeles, United States Westin Bonaventure Full time

    Job Summary: The Associate Director of Convention Services is responsible for assisting the Director of Catering and Convention Services with the day to day oversight of attainment of assigned team catering/food and beverage sales goals tied to the overall performance of the hotel. The individual will be responsible for effectively managing the catering and...

  • Director of Social Services

    2 months ago

    Los Angeles, United States Palazzo Post Acute Full time

    Are you a person who believes in providing great care? Do you believe in having a positive impact on other people's lives? Are you a team-player, quick-thinker, and ready to be a part of an organization that supports your growth?_ **WHAT WE'RE ABOUT** We believe care goes beyond a medical chart. With kindness and integrity as our guide, we strive for...

  • Guest Services Representative

    3 weeks ago

    Los Angeles, California, United States Auxiliary Services Full time

    Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that...

  • Guest Services Representative

    4 weeks ago

    Los Angeles, California, United States Auxiliary Services Full time

    Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that...

  • Director of Nursing

    3 weeks ago

    Los Angeles, United States Skilled Nursing Care Full time

    **DIRECTOR OF NURSING**: *** The purpose of your job position is to manage, develop, and direct the overall operation of the nursing department in accordance with current federal, state, and local standards that govern the facility, and as directed by the Administrator and Medical Director. The Director of Nursing will treat each resident with kindness,...

  • Director of Nursing

    1 week ago

    Los Angeles, United States Skilled Nursing Care Full time

    **DIRECTOR OF NURSING**: *** The purpose of your job position is to manage, develop, and direct the overall operation of the nursing department in accordance with current federal, state, and local standards that govern the facility, and as directed by the Administrator and Medical Director. The Director of Nursing will treat each resident with kindness,...

  • Director, Administration

    2 weeks ago

    Los Angeles, United States PATH (People Assisting the Homeless) Full time

    **WHY WORK FOR US?** We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live. If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time...

  • Home Visitor

    4 weeks ago

    Los Angeles, United States Children's Institute Full time

    SUMMARYProvides in-home education, support and resource services to children, parents, pregnant women and families in accordance with their specific needs.ESSENTIAL DUTIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...

  • Assistant Food Service Director

    1 month ago

    Los Angeles, United States Culinary Services Group Full time

    Job Description Job Description Description: At Culinary Services Group our success depends on your growth! Culinary Services Group is recognized as a Top 50 Contract Food Service Management Company, specializing in senior care communities, hospitals, and behavioral healthcare services. We’re seeking growth-oriented leaders who are ready to take the next...

  • Assistant Food Service Director

    1 month ago

    Los Angeles, United States Culinary Services Group Full time

    Description At Culinary Services Group our success depends on your growth! Culinary Services Group is recognized as a Top 50 Contract Food Service Management Company, specializing in senior care communities, hospitals, and behavioral healthcare services. We’re seeking growth-oriented leaders who are ready to take the next step in their culinary...

  • Assistant Food Service Director

    4 days ago

    Los Angeles, United States Culinary Services Group Full time

    Description At Culinary Services Group our success depends on your growth! Culinary Services Group is recognized as a Top 50 Contract Food Service Management Company, specializing in senior care communities, hospitals, and behavioral healthcare services. We’re seeking growth-oriented leaders who are ready to take the next step in their culinary...

  • Director of Case Management Services

    4 weeks ago

    Los Angeles, United States St. Barnabas Senior Services Full time

    **JOB DESCRIPTION** **Position Overview**:As the Director of Case Management, this individual will be responsible for developing and expanding care management services to individuals and caregivers. Caregiving has increased in the recent years and is projected to continue to rise in future. Whether they became a caregiver gradually or suddenly due to a...

  • Executive Assistant to The Director

    2 weeks ago

    Los Angeles, United States The Broad museum Full time

    **ABOUT THE BROAD** The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark...