Desktop Support Level Ii

3 weeks ago


New York, United States GS Labs Full time

**Location**:1290 6th Ave, New York, NY 10104 (Monday & Friday work from home)

**Job Summary**:
We are seeking a skilled Desktop Support Technician II to join our team. As a Desktop Support Technician II, you will be responsible for providing technical support and troubleshooting assistance to end-users. You will play a crucial role in maintaining and improving our IT infrastructure, ensuring smooth operations and user satisfaction.

**The Desktop Support Technician will perform the following duties and responsibilities**:

- Proficient to troubleshoot Macbook, Apple Devices (iphone, ipad, etc.)
- JAMF knowledge desired (not required)
- Troubleshoot hardware, software, and networking issues on laptops and desktops.
- Administer tier-2 support tickets and handle escalations from the help desk.
- Support users both in person and by phone.
- Assorted project work including maintaining and implementing patch management, inventory management, imaging, workstation backup systems, and software deployments.
- Desktop workstation setups and imaging.
- Write internal and user-facing documentation.

Pay: $55,000.00 - $65,000.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift

**Experience**:

- Desktop support: 8 years (required)
- Windows: 8 years (preferred)
- Mac OS: 3 years (preferred)
- JAMF: 1 year (preferred)

Ability to Relocate:

- New York, NY 10104: Relocate before starting work (required)

Work Location: Hybrid remote in New York, NY 10104


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