Desktop Support Engineer

3 weeks ago

New York, United States Atlas Search Full time

We are looking for an enthusiastic Desktop Engineer to join our team. You will be focused on continually improving our end user experience, identifying areas for change, and working with key stakeholders to make the technology more integrated. We are looking for people who are passionate about optimising technology in a business that sees it as a key enabler. Responsibilities : • Ensuring that the IT needs of our user bases are always met, and that their experience is second to none. • Act as the first point of contact for the business, technology, and client functions, ensuring issues and trends are identified and acted upon. • Manage the new joiner setup process to ensure the best experience for new employees. • Manage in-office physical equipment (meeting rooms, workstation setups); including working with our procurement team to keep accurate and adequate stock. • Resolving helpdesk tickets, owning a variety of requests from access to installations to troubleshooting windows environment. • Working with/supporting 3rd party providers and vendors of office equipment. • Understanding the business requirements (e.g. functionality, expected timelines) and technical capabilities (e.g. network performance, software, and services etc.) • Working with our vendors to assess the quality of their products and services and identifying areas for improvement. • Analyse events, handle incidents effectively and influence decisions to improve the reliability and speed of the response. • Use existing process-level and system metrics to troubleshoot performance issues and improve user desktop performance. Identify areas where new metrics will be beneficial to improve performance observability, identify areas for automation, improvement, efficiency gains. • Build strong relationships with end users and other technology teams. • Working with/liaising with various teams across the business to accomplish tasks/projects. Requirements: • Expert knowledge of Microsoft applications (including PowerPoint & SharePoint) • Extensive knowledge in supporting windows operating systems and applications. • Strong desktop, office device and network troubleshooting skills (Telephony, Internet, accessories) • Active Directory, basic networking concepts (DNS, DHCP etc), Group Policy, printing • Running/Interacting with existing powershell scripts • Zoom/Webex/Teams meetings management and support • Mobile Device Management (Intune, AirWatch, Jamf) Preferable • Virtualise desktop environments - vSphere, VMWare Horizon, Citrix • Telephony management systems - Cisco Unified Call Manager • Package management tools such as Chocolatey • Infrastructure as Code (IaC) – Puppet, Terraform, Ansible • Sharepoint Online Management • Ability to create powershell scripts to achieve common, day-to-day tasks and automating repeatable processes. • Version Control – Git, Visual Studio Code

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