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Learning & Development Consultant

2 months ago

Portland, United States Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

**The opportunity**:Reporting to the Learning & Development Senior Manager, the **Learning & Development Consultant** partners with business unit leaders to develop performance and learning solutions for new hires and existing employees. This role has a strong emphasis on customer service etiquette, and product knowledge in short and long term disability, leave management, and supplemental health to prepare new and existing staff in delivery of service excellence during intake of new claims and in responding to customer inquiries.

**How you will contribute**:

- Design learning solutions using various digital tools and platforms
- Deliver training to new hires and existing staff
- Collaborate with hiring managers on staffing projections, new hire effective dates, and coordination of training schedule
- Oversee trainee learning and behavioral progress, providing regular feedback and guidance to employee and their manager
- Develop and deliver learning solutions evaluation tools, metrics, and protocols for individuals and stakeholders
- Track and report results and outcomes of learning solutions efficacy
- Address any learning program deficiency root cause with leadership and other Learning and Quality professionals, and propose recommendations to business leaders to enhance the program and individual and functional performance
- Collaborate across FullscopeRMS and Sun Life to leverage expertise, technology, and best practices

**What you will bring with you**:

- Ability to work with a diverse range of people
- Minimum of 3 years of direct L&D experience (Facilitation and Instructional Design) with a background in disability/leave management
- Product knowledge in the areas of leave management, short
- and long-term disability, and supplemental health, or equivalent related products is highly preferred
- Instructional design expertise
- Ability to translate business goals into desired on-the-job performance
- Ability to determine whether training is part of a viable solution to correct performance gaps
- Strong knowledge of customer service standards and providing service excellence
- Strong communication skills
- Work effectively with others who have different perspectives, backgrounds, and/or styles
- Ability to providing constructive feedback to learners and colleagues
- Take initiative to improve team's effectiveness and/or business processes
- High attention to detail, accuracy, and thoroughness
- Excellent time management and organizational skills
- Flexibility - Switches focus as necessary to adapt to change
- Willingness to learn new systems and skills required for the role
- Supporter of diversity, equity, and inclusion
- Proficiency in MS Office Suite/Teams
- Strong analytical and presentation skills
- Understanding of how adults learn best
- Understanding of what creates a positive User Experience

**Life is brighter when you work at Sun Life**
- Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**If you are a California resident,** the salary range for this position is:

- Souther