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Customer Success Specialist
3 months ago
**Who is Nexxen (formerly Amobee, Tremor Video and Unruly)?**
One platform. Endless opportunities. In an ecosystem where everyone's trying to get closer - buyers to sellers, platforms to clients, brands to consumers - Nexxen bridges new opportunities in ways that others cannot. Data, service, and planning capabilities are our superpowers, enabling our clients to better reach and understand audiences across screens. We have the tools, expertise and ambition to empower our clients to take the future into their own hands. And not just our clients, but our employees too.
**Why join the Nexxen team?**
While we have a lot of technology to brag about, we win with our people. We embody the words, "I C.A.N." each day, striving to be as
**I**nnovative
**C**ommitted + Collaborative
**A**uthentic as possible, with
**N**o ego.
Because we care not just about closing deals and hitting metrics, but about venturing together - with our clients and our peers - beyond the status quo and celebrating along the way.
**What You'll Do**:
We're looking for a Customer Success Specialist (Account Manager) to join our team in Chicago You will take on the role of a Customer Success Specialist and own the client-facing relationship, post-sale. You will deliver superior client service through premium campaign management, relationship development, account retention & upsell activities. In addition to regular and proactive client communication, the Customer Success Specialist interacts across Nexxen's internal departments as well as the partner landscape on behalf of their clients. Customer Success Specialist (Account Manager) maximizes client retention, consults on new offerings and solutions, and generates upsell revenue by delivering best-in-class reporting, insights, and results.
**Each day can be different here at Nexxen, but some of the things you can expect to be doing daily are;**
- Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth
- Diagnosing client needs and then implementing strategies to help drive revenue for Nexxen
- Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
- Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting
- Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate
- Deep understanding of Nexxen's entire product offering and best practices for campaign effectiveness and cross-selling
- Onboarding new clients inclusive of platform demos, training and ongoing education of Nexxen's offerings
- Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success
- Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs
- Performs work directly under the supervision of the Manager of Client Services
- Work closely with other Account Managers on the team to provide support and collaboration
- Embodies company values and plays an important role in building team culture
**What Will I Bring?**
- 1+ years in digital media as an Account Manager, Digital Media Planner, Campaign Manager or Client Success Manager.
- Self-motivated to dig in to learn about products, technology, customers, and competitors
- Process-oriented with strict attention to detail
- Strong organizational, analytical, and project management skills
- Outstanding computer skills including knowledge of brand verification partners, Salesforce, brand safety partners and ad servers
- Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities
- Proven verbal and written communication skills in a consultative, client-facing environment
- PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets.
- BA/BS or graduate degree preferred with a strong academic record
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