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Client Care Coordinator

4 months ago

Toms River, United States Lifebulb Full time

At Lifebulb, we believe our clients are best served by clinicians and administrative team members who are passionate about not only their work, but their company as well.

That's why we started our organization. We're committed to building a company that truly allows employees in the mental health industry to get back to enjoying their work, so our clients can receive the highest quality therapy services possible.

Lifebulb is seeking a highly motivated, positive individual to join our growing team. This person will serve as a primary support to our team of therapists by coordinating care for clients, primarily by scheduling new incoming clients.

**Qualifications**:

- Effectively and positively communicate with teammates and management
- Problem solver and ability to think on their feet
- Great people-skills and a positive-presentation with clients and coworkers
- Ability to learn new processes quickly
- Comfortable working in a growing and changing environment
- Bachelor’s Degree a plus
- Comfortable working in-person from office setting and remotely from home
- Detail-oriented and organized
- Solution-focused
- Excellent written and verbal communication skills

**Job responsibilities**:

- Answer incoming calls from new clients seeking to schedule an intake counseling session
- Gather pertinent client demographic, billing, and insurance information
- Set up new client charts in an Electronic Medical Records system
- Schedule new clients with the right fit in counselor or therapist
- Perform outbound calls to coordinate scheduling-related needs with new and current clients
- Coordinate with team of therapists and support staff to problem-solve client scheduling issues

**Benefits**:

- Competitive hourly compensation
- Flexible in-office, remote, or blended schedule
- Paid Time Off
- Sick Pay
- Performance bonuses
- Medical
- Dental
- Vision
- 401k with up to 4% employer match
- Career advancement opportunities

**Job Types**: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

Work setting:

- Hybrid work
- Office

**Experience**:

- Customer service: 3 years (preferred)

Work Location: Hybrid remote in Toms River, NJ 08753