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Pc Support Technician

3 months ago

Livermore, United States North Wind Group Full time

**PC Support Technician (NWS 00671)**
**THIS POSITION IS SHORT TERM THROUGH THE END OF SEPTEMBER**

North Wind Services is actively seeking individuals who can contribute to national security within the science, technology, and engineering fields as part of our supplemental labor team at vital federal research and development installations supporting the Department of Energy. NWS has an established history of contributing to the success of their customer's mission. Available employment opportunities may range from administrative and logístical support to advanced technical positions.

Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

**Essential Duties**
- Provide basic customer support by answering process-related questions, concerns

and/or technical issues related to mobile devices, desktop computers, and software.
- Provision and deploy mobile devices in accordance with policies and procedures, ensuring devices are properly managed and are functional for use.
- Provide basic technical assistance to the user community by assisting and/or troubleshooting customers and documenting the details.
- Provide entry-level hands-on assistance with device operation and rules for use.
- Assist with mobile device and computer system password resets.
- Assist in the property management process for all mobile devices from receipt to prepare for excess.
- Serve as point of contact for the mobility loaner program and international service request by coordinating the device deployment/return process.
- Perform other duties as assigned.

**Marginal Duties**
- Perform computer support services while overseeing software updates, mobile device utilization, report generation, and process documentation.

**Essential Skills, Knowledge, and Abilities**
- Associate's degree in a Computer or Engineering related field, or equivalent combination of technical training and experience.
- Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.
- Basic experience with personal computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices and computers.
- Knowledge of electronics terminology, standards, procedures, and techniques.
- Experience maintaining clear and accurate records with an attention to detail.
- Demonstrated ability providing customer service and maintaining professionalism.
- Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport building, good communication skills, and courtesy and patience.

**Desired Skills, Knowledge, and Abilities**
- Experience and knowledge of administering, troubleshooting and maintaining

computers or mobile devices.
- Experience working with customers, addressing issues, and managing customer concerns and requests over the phone or in person.
- Experience updating policies and procedures or knowledge base articles.

**Special Requirements**
**Pre-Placement Medical Exam**: A job related pre-placement medical examination may be required.

**Pre-employment drug test**:External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Subcontractor.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.