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Tier 1 IT Technician

4 months ago

Spring Hill, United States Prodigy Information Technologies Full time

Position Summary:
Schedule:

- 8 hour shift
- Monday to Friday (**in-person/non remote**)
- On call (occasionally as needed)

This job has the following responsibilities:

- Install and configure new IT equipment: Workstations, necessary peripheral devices (monitors, printers, scanners, etc.), Networking equipment, Servers and appropriate software.
- Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Accurately record, update and document requests using the IT service desk system.
- Follow up on outstanding requests and ensure timely resolution.
- Create accounts and configure hardware as part of on-boarding process.
- Knowledge of computer hardware and software utilized at client facilities. This knowledge must include a strong knowledge of Windows Servers (2016 and newer) in an Active Directory environment.
- Workable knowledge of Virtualization technologies, switch/network management, and configuration (Cisco, Dell, Netgear, HPE, etc ) and some Powershell scripting.
- Ability to define problems, collect data, establish facts, and profer the best possible solution.
- Ability to effectively communicate in English with speaking, hearing, and writing skills.
- Must be detail oriented and have a willingness to continuously learn.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Exhibit a flexible approach to working on a rotating basis and provide necessary coverage where needed.
- Local travel to client sites as needed for hardware/software support.

Qualifications:

- 1+ years of IT experience in a business setting. (**required**).
- AA or BA degree in Computer Science, information technology or a related field of study. Applicable and relevant work experience may be considered.
- Must pass a drug test (payed for by the company). (**required**)
- Valid driver’s license and a good driving record. (**required**)
- Strong diagnostic and organizational skills a must and good knowledge of internet security and data privacy principles. (**required**)
- Experience with Microsoft Office 365, Azure AD (preferred).
- Microsoft A+ certification and Network+ certification (preferred).
- Ability to multi-task and meet deadlines
- Excellent phone, verbal and presentation skills a must.
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanor.
- Some local travel required.
- Requested but not required knowledge
- DICOM & Medical Imaging
- HIPAA
- MS Exchange
- Linux
- Physical Requirements: Ability to bend, stand, lift or carry 30-50 pounds.

Benefits & Other Information
- PTO (Paid Time Off).
- Six paid Holidays.
- Uniform shirts provided.
- Compensation level based on experience and skill level.
- 90 day Assessment/Probation period.
- Initial compensation review within 6 months.

Pay: $38,000.00 - $40,000.00 per year

**Benefits**:

- Paid time off
- Professional development assistance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Help desk: 1 year (required)
- Windows: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Spring Hill, FL 34606 (required)

Ability to Relocate:

- Spring Hill, FL 34606: Relocate before starting work (required)

Work Location: In person