Service Coordinator

2 weeks ago

Deer Park, United States Leica Biosystems Full time

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Flex Service Coordinator for Leica Biosystems is responsible for supporting Service Coordinator open regions or regions needing additional support scheduling Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instruments, and places part orders for the Field Service organization. Works closely with Field Service Engineers and Field Service Management.

This position is part of the Services Business located in Deer Park, IL and will be hybrid. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Service Coordination Team and report to the Sr Manager, Service Coordination responsible for oversight of the active dispatch for Field Service Engineer organization. If you thrive in a fast paced role and want to work to build a world-class services organization—read on.

**In this role, you will have the opportunity to**:

- Stand in for team members who are out of office (sick, PTO, projects) performing the day to day responsibilities for that region, assisting with data clean up or admin work to support the Service Coordination Team.
- Contact customers for bundle opportunities of repair and preventative maintenance work orders to maximize time and efficiencies.

**The essential requirements of the job include**:

- Associate degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service)
- Minimum 3 years of experience in a high-volume call center environment OR customer facing experience
- Strong analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail

**It would be a plus if you also possess previous experience in**:

- Minimum 1 year of actively dispatching Field Service Engineers
- Previous experience in and through knowledge of the medical device and/or related industries

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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