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Service Coordinator
1 week ago
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.
Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Service Coordinator for Leica Biosystems is responsible for supporting Field Service Engineers through the active dispatching of customer work order requests.
This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instruments, and places part orders for the Field Service organization.
Works closely with Field Service Engineers and Field Service Management.This position is part of the Services Business located in Deer Park, IL and will be hybrid. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Service Coordination Team and report to the Sr Manager, Service Coordination responsible for oversight of the active dispatch for Field Service Engineer organization.
In this role, you will have the opportunity to:
- Contact customers for bundle opportunities of repair and preventative maintenance work orders to maximize time and efficiencies.
The essential requirements of the job include:
- Associate degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service)
- Minimum 3 years of experience in a highvolume call center environment OR customer facing experience
- Strong analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail
It would be a plus if you also possess previous experience in:
- Minimum 1 year of actively dispatching Field Service Engineers
- Previous experience in and through knowledge of the medical device and/or related industries
We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home.
Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note:
No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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