Support Specialist

3 weeks ago

Scottsdale, United States Assisted Living Locators Full time

At Assisted Living Locators, we’re different. On purpose.

**Who We Are**

We’re a National Franchise Company and we’re seeking a **Franchise Support Specialist ** to join our corporate office in Scottsdale, Arizona. This is an opportunity to join an established franchise company with a national presence. We’re growing and you can grow with us.

**What You’ll Do**

A **Franchise Support Specialist **supports Franchise Operations across the U.S. through data management, customer service, and technical support.
- Handles the day-to-day technical support needs of franchisees and staff
- Is responsible for on-boarding and off-boarding franchisees, especially the associated legal documentation
- Ensures that all technical processes are functioning and documented
- Manages Google Workspace, Maps, and Drive accounts by assisting franchisees and staff with technical issues, assisting with computer hardware and software setups, phone systems, and company CRM needs
- Provide ongoing root-cause analysis to put solutions in place that minimize repetitive requests and maximize end-user productivity and customer satisfaction
- Assists other Franchise Support Staff with day-to-day support of active franchisees

**Who You Are**

Transparent in actions and communication with all levels in the organization. You demonstrate amazing oral, written and interpersonal skills and equally strong listening skills. You can build rapport and relationships easily on the phone, online, and face-to-face.
- If this isn’t you, there is no need to read further. We’re not for you._
- Must be confident with resolving issues independently. You can make sound business decisions by keeping our brand and our customer experience at the forefront of your interactions.
- Exceptional Critical Thinking Skills. You can analyze technical problems, do the research, and implement solutions.
- Highly organized and disciplined. You can prioritize and manage multiple tasks.
- Ability to work both independently and as a team player in various settings, including in-person and virtual communication
- Proactive and self-motivated. You are driven to exceed established goals.
- Resilient. You handle stress with professionalism.
- Discrete. You handle sensitive and confidential information carefully and with discretion.
- We’re not for everyone. We’re picky about who we ask to join us, just like you’re picky about the team you want to join._

Still reading? Great. Here’s the fine print.

**QUALIFICATIONS**
- Familiarity with Slack (or similar) also a plus
- Experience with support ticketing systems like Helpscout, Zen Desk etc... desired
- Prior experience operating in a related industry desired
- Must have access to reliable transportation to our office in Scottsdale.
- This is an in-person role.

**PHYSICAL REQUIREMENTS** include but are not limited to:

- Able to hear and speak to customers in person and/or by phone.
- Able to see and read on computer screens and paper.
- Ability to work in a constant state of alertness and safe manner.
- Ability to move throughout the building, around the office, stock room, and lift 30lbs.

**Salary**: $21.00 - $23.00 per hour to start. This will be reassessed after 90 days of successful team participation.

**Benefits**:

- Paid time off
- Paid training
- Access to Medical Insurance to include vision and dental
- 401K

**Education**:

- High school or equivalent

**Salary**: $21.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision insurance
- On-the-job training
- Paid time off

Experience level:

- 2 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Compensation package:

- Holiday pay
- Hourly pay

Experience level:

- 2 years

Schedule:

- 8 hour shift

Work Location: In person

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