System Specialist, WMS Superuser

2 weeks ago

Riverside, United States DSV Solutions LLC Full time

Are you the official OR UNOFFICIAL **local Guru on your WMS**? Are you able to troubleshoot WMS problems for everyone at your warehouse? Want to bring that skills set with you to a top global logistics company that provides stability and explosive growth?

**_**Move your career forward to your next success story with DSV Solutions**_**

**SUMMARY**

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Operations**
- Acts as the primary support of the client’s systems solutions for the user community
- Develops and maintains tracking tools for support service requests and resolutions by location and resource
- Works with the company’s team to successfully close support service request issues and support testing activities
- Works with project teams to help implement, maintain, and improve Internal Systems
- Ensures that company and company assets are maintained responsibly
- Effectively communicates relevant IT-related information to site management and client management (as appropriate)
- Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
- Will test and coordinate modifications to the system when needed and troubleshoot problems when they occur.
- Maintain communication with corporate IT and operations staff.
- Will work with corporate IT to resolve complex issues.
- In collaboration with IT determines ways to store, organize, analyze, use, and present data.
- Will produce regular reports on a daily, weekly and monthly basis.
- Will ensure all RF Standard Operating Procedures (SOP’s) are current.
- Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
- Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues.
- Will refer questions to appropriate person when needed.
- Responsible for professional verbal and written communication with all internal and external customers.
- Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
- Assist with various research projects and/or special projects.
- Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility
- Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance
- Sets goals to provide continuous improvement for assigned site

**OTHER DUTIES**
- Performs other duties as required

**SUPERVISORY RESPONSIBILITIES**
- N/A

MINIMUM REQUIRED QUALIFICATIONS

**Education and/or Experience**
- Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement
- Minimum of 2 years of job related/relevant experience

**Certificates, Licenses, Registrations or Professional Designations**
- N/A

**SKILLS, KNOWLEDGE AND ABILITIES**

**Computer Skills**
- Mid to Senior Microsoft Office skills
- Experience in the administration and maintenance of infrastructure, software, systems, etc.
- Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS
- Experience troubleshooting EDI feeds is a must
- Wi-Fi experience / RF systems and equipment experience

**Language Skills**
- English (reading, writing, verbal)
- Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
- Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).
- Basic to Intermediate skills needed
- Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
- Analytical skills (e.g., storing information, data management, mining data, learning and following procedures).

**Other**
- Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
- Customer passion (customer service).
- Personal integrity (behaving with integrity, sensitivity to others).
- People and relationship management skills (e.g., demonst

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