Administrative Assistant/reception
2 months ago
Responsibilities:
1. Greeting Patients: Welcoming patients as they arrive, checking them in, and ensuring they feel comfortable and attended to.
2. Scheduling: Managing patient appointments, including scheduling initial consultations, follow-up visits, and treatment sessions.
3. Handling Phone Calls: Answering phone calls, addressing patient inquiries, scheduling appointments over the phone, and taking messages for the chiropractor.
4. Maintaining Records: Keeping accurate records of patient information, including personal details, medical history, insurance information, and treatment plans.
5. Billing and Payments: Process payments, verify insurance coverage, and handle billing inquiries from patients or insurance companies.
7. Office Organization: Keeping the reception area and administrative workspace tidy and organized, restocking supplies, and ensuring a professional atmosphere.
Skills and Characteristics:
1. Excellent Communication: Clear and effective communication skills, both verbal and written, are essential for interacting with patients, colleagues, and external parties.
2. Organizational Skills: Strong organizational abilities to manage appointments, paperwork, and office logistics efficiently.
3. Attention to Detail: Being meticulous in maintaining accurate records and ensuring all administrative tasks are completed precisely.
4. Customer Service: A friendly and welcoming demeanor to provide excellent customer service to patients and create a positive experience for them.
5. Multitasking: The ability to juggle multiple tasks simultaneously, such as answering phones, scheduling appointments, and assisting patients, while maintaining professionalism and accuracy.
6. Tech Savvy: Comfortable using computer software to schedule appointments, manage patient records, and handle billing and payments.
7. Empathy: Showing empathy and understanding towards patients' needs and concerns, especially during times of discomfort or pain.
8. Confidentiality: Maintaining strict confidentiality regarding patient information and adhering to HIPAA regulations.
An effective administrative assistant in a chiropractic office plays a pivotal role in ensuring that the administrative aspects of the practice run smoothly, allowing the chiropractor to focus on providing quality care to patients.
**Job Type**: Part-time
Pay: $16.00 - $19.00 per hour
Expected hours: 35 per week
Schedule:
- 10 hour shift
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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