Support Services-manager

3 weeks ago

Houston, United States Liebherr USA Co. Full time

Support head of customer service and lead the work groups supporting customer service activities.
- Plan and supervise the Administrative assistant team
- Plan and supervise the Warranty administration
- Plan and supervise the First assembly department
- Plan and supervise the Machine modification team
- Plan and supervise the Service engineer pool
- Plan and supervise the Digital product (DiSC) support team

**Responsibilities**:

- Lead and supervise the team of administrative assistant service, warranty workshop, determines training schedule and team development.
- Develops the team of administration to ensure resources are available to each segment of customer service in times of high workload.
- Supervise the warranty team, establish and monitors KPI’s to ensure recovery rate set by management. Initiate the necessary steps or further development of the process if necessary.
- Develop and supervise the first assembly team responsible of delivering new machines to customers and fol-low up on missing parts.
- Develop and supervise the modification department responsible to install and follow up on all recalls required by the OEM.
- Develop and supervise the service engineer pool to ensure resources are available to each activity segment of customer service.
- Plans new engineer hires in coordination with the service managers.
- Plans training for service engineer.
- Plans and maintains the service vehicle fleet.
- Plans and maintains the field service tools.
- Coordinate service engineer dispatch to attend service calls.
- Plans develops and supervise a structure for service calls dispatch.
- Develop and supervise technical support of DiSC products (apps, planning programs, e.g. MyLiebherr, Crane Planner, positioning systems, data acquisition and interfaces).
- Plans training of DiSC products internally the organization and extern to and from customers.
- Set the positive example in punctuality and professional demeanor by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs.

**Responsibilities**:

- Completes technical apprenticeship.
- Demonstrates initiative to visualize, organize, manage, and complete projects in individual and group settings.
- Ability to interface with all levels of staff.
- Demonstrates ability to handle confidential information.
- Proficiency in PC based word processing and spreadsheets.
- Ability to multi-task while completing work in a competent and professional manner.

**Our Offer**:
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

**One Passion. Many Opportunities.**

**The company**:
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.

**Location**:
Liebherr USA Co.

7075 Bennington Street

77028 Houston, TX

United States (US)

**Contact**:
Jose Matrille

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